Customer Service Manager Jobs in Aurora, CO
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
- Louisville, CO (21 miles from Aurora, CO)
- 45+ days ago
- Louisville, CO (21 miles from Aurora, CO)
- 45+ days ago
Job Family Group: Retail Banking Sales & Service Louisville North branch Delivers exceptional service to BMO customers and prospects....
Relationship Banker II (Centennial Branch)
- Centennial, CO (9 miles from Aurora, CO)
- 1 day ago
- Centennial, CO (9 miles from Aurora, CO)
- 1 day ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
- Denver, CO (2 miles from Aurora, CO)
- 2 days ago
- Denver, CO (2 miles from Aurora, CO)
- 2 days ago
About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications quickly, securely, and effortlessly. Together, we are building a culture and...
Relationship Banker - Sarasota Market
- Englewood, CO (10 miles from Aurora, CO)
- 4 days ago
- Englewood, CO (10 miles from Aurora, CO)
- 4 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Southern CO, Parker CO
- Parker, CO (17 miles from Aurora, CO)
- 7 days ago
- Parker, CO (17 miles from Aurora, CO)
- 7 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Arvada, CO (13 miles from Aurora, CO)
- 10 days ago
- Arvada, CO (13 miles from Aurora, CO)
- 10 days ago
It starts with our culture... Common sense has never been common. If it were, the world would be a different place. Things would run smoothly and on time. People would do what they say and say...
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Client Service Manager- Colorado
- Denver, CO (2 miles from Aurora, CO)
- 12 days ago
- Denver, CO (2 miles from Aurora, CO)
- 12 days ago
Kennedy Jenks is seeking an experienced and collaborative Client Service Manager to join our growing team in Lakewood, Colorado. The Client Service Manager plays a vital role in developing client...
- Cherry Hills Village, CO (10 miles from Aurora, CO)
- 13 days ago
- Cherry Hills Village, CO (10 miles from Aurora, CO)
- 13 days ago
Manages loans through the application, approval and closing process by acting as a liaison between lending team and support groups....
- Highlands Ranch, CO (14 miles from Aurora, CO)
- 13 days ago
- Highlands Ranch, CO (14 miles from Aurora, CO)
- 13 days ago
Broadway Job Family Group: Retail Banking Sales & Service Highlands Ranch branch Delivers exceptional service to BMO customers and prospects....
Relationship Banker - Denver metro area, CO - CO Metro Central
- Denver, CO (2 miles from Aurora, CO)
- 13 days ago
- Denver, CO (2 miles from Aurora, CO)
- 13 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Lincoln and Heritage Hills, Lone Tree, CO - Metro Southeast
- Lone Tree, CO (15 miles from Aurora, CO)
- 14 days ago
- Lone Tree, CO (15 miles from Aurora, CO)
- 14 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Boulder/Lafayette/Louisville/Erie - CO METRO NORTHWEST
- Erie, CO (23 miles from Aurora, CO)
- 19 days ago
- Erie, CO (23 miles from Aurora, CO)
- 19 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker II - Broomfield/Thornton/Westminster - CO METRO NORTHWEST
- Broomfield, CO (17 miles from Aurora, CO)
- 22 days ago
- Broomfield, CO (17 miles from Aurora, CO)
- 22 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
VP, Relationship Banker II Denver Tech Center/Cherry Hills, CO
- Denver, CO (2 miles from Aurora, CO)
- 30+ days ago
- Denver, CO (2 miles from Aurora, CO)
- 30+ days ago
Manages loans through the application, approval and closing process by acting as a liaison between lending team and support groups....
Demographic Data for Aurora, CO
Moving to Aurora, CO? Find some basic demographic data about Aurora, CO below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Aurora, CO
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Aurora, CO offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- Commercial Banking
- Account Maintenance
- Private Banking
- Cross Selling
- Wire Transfers
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Customer Retention
- Client Services
- Cash Handling
- Resolution
- Business Administration
- Notary Public
- Problem Resolution
- Sales Management
- Referrals
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Listening
- Customer Relations
- Retail
- High School Diploma
- Business Development
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Reporting
- Coaching
- Regulations
- Policy Development
- Microsoft Office
- Sales
- Problem Solving
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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