Customer Service Manager Jobs in West Memphis, AR

A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.

Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.

1-15 of 25 Jobs

Relationship Banker- Southwind - Memphis, TN

Memphis, TN (6 miles from West Memphis, AR)
3 days ago

Memphis, TN (6 miles from West Memphis, AR)
3 days ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Relationship Banker - Binghampton (New Build) - Memphis, TN

Memphis, TN (6 miles from West Memphis, AR)
4 days ago

Memphis, TN (6 miles from West Memphis, AR)
4 days ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Relationship Banker I (Kirby Parkway Branch)

Memphis, TN (6 miles from West Memphis, AR)
5 days ago

Memphis, TN (6 miles from West Memphis, AR)
5 days ago

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...

Relationship Banker or Senior Relationship Banker Uptown

Memphis, TN (6 miles from West Memphis, AR)
6 days ago

Memphis, TN (6 miles from West Memphis, AR)
6 days ago

Advises on consumer lending options and takes loan applications. 7. Adheres to internal controls, operational procedures and risk management policies....

Relationship Banker I (Riverdale Branch)

Memphis, TN (6 miles from West Memphis, AR)
7 days ago

Memphis, TN (6 miles from West Memphis, AR)
7 days ago

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...

Relationship Banker I

Olive Branch, MS (23 miles from West Memphis, AR)
11 days ago

Olive Branch, MS (23 miles from West Memphis, AR)
11 days ago

Overview Relationship Bankers are responsible for identifying customer needs and matching them with the appropriate bank products and services to enhance a current or prospective customers...

Relationship Banker II

Bartlett, TN (21 miles from West Memphis, AR)
14 days ago

Bartlett, TN (21 miles from West Memphis, AR)
14 days ago

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...

Relationship Banker I (Midtown Medical Branch)

Memphis, TN (6 miles from West Memphis, AR)
14 days ago

Memphis, TN (6 miles from West Memphis, AR)
14 days ago

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...

Relationship Banker I / 2025-18641 / Hernando, MS

Hernando, MS (24 miles from West Memphis, AR)
15 days ago

Hernando, MS (24 miles from West Memphis, AR)
15 days ago

This Position is for a Relationship Banker I with a work location in Hernando, MS. Location US-MS-Hernando Job ID 2025-18641 Category Branch Banking Type Regular Full-Time Job Grade 5 FLSA Status...

Relationship Banker II - Float

Memphis, TN (6 miles from West Memphis, AR)
17 days ago

Memphis, TN (6 miles from West Memphis, AR)
17 days ago

Able to learn Trustmark consumer and/or mortgage lending guidelines and process applicable loans within 2 years of employment Be able to register with the National Mortgage Licensing System and Registry...

Relationship Banker - Team Lead (Germantown Poplar)

Germantown, TN (20 miles from West Memphis, AR)
19 days ago

Germantown, TN (20 miles from West Memphis, AR)
19 days ago

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...

Relationship Banker - Memphis Market

Memphis, TN (6 miles from West Memphis, AR)
21 days ago

Memphis, TN (6 miles from West Memphis, AR)
21 days ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Relationship Banker II

Memphis, TN (6 miles from West Memphis, AR)
27 days ago

Memphis, TN (6 miles from West Memphis, AR)
27 days ago

Relationship Banker II 2025-18506

Olive Branch, MS (23 miles from West Memphis, AR)
30+ days ago

Olive Branch, MS (23 miles from West Memphis, AR)
30+ days ago

Relationship Banker II (Holiday City Branch)

Memphis, TN (6 miles from West Memphis, AR)
30+ days ago

Memphis, TN (6 miles from West Memphis, AR)
30+ days ago

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...

View all 25 jobs

Demographic Data for West Memphis, AR

Moving to West Memphis, AR? Find some basic demographic data about West Memphis, AR below.

Median Age

Average Household Income

Home Value vs Household Income in West Memphis, AR

Local

National

Total Population

24,479

Number of Businesses

541

City Size

Medium

Customer Service Manager Online Courses and Training Opportunities

iHireBanking curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Team Engagement for Customer Service Managers

Discover strategies to keep teams engaged with culture, collaboration, and transparency. Learn more about team engagement for customer service managers. This module includes the following lessons:...

Service Etiquette in Financial Services

Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...

Customer Service Career Guide: From Agent to Manager

This course walks you through every stage of the support career path - from entry-level agent to team lead and manager. You'll learn the core responsibilities, required soft skills, and...

Salary for Customer Service Manager Jobs in West Memphis, AR

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireBanking research efforts.

Licensing / Certification

Required or preferred licenses and certifications for Customer Service Manager positions.

Highest Education Level

Customer Service Managers in West Memphis, AR offer the following education background

Bachelor's Degree

35.3%

High School or GED

23.5%

Associate's Degree

14.7%

Master's Degree

11.9%

Vocational Degree or Certification

11.1%

Some College

2.0%

Doctorate Degree

0.8%

Some High School

0.7%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Customer Service Managers in West Memphis, AR

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service Manager position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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