Customer Service Manager Jobs in Hensley, AR
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
- Little Rock, AR (15 miles from Hensley, AR)
- 1 day ago
- Little Rock, AR (15 miles from Hensley, AR)
- 1 day ago
About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications quickly, securely, and effortlessly. Together, we are building a culture and...
- North Little Rock, AR (24 miles from Hensley, AR)
- 2 days ago
- North Little Rock, AR (24 miles from Hensley, AR)
- 2 days ago
It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. It's fun to work in a company where people...
- Little Rock, AR (15 miles from Hensley, AR)
- 2 days ago
- Little Rock, AR (15 miles from Hensley, AR)
- 2 days ago
It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Its fun to work in a company where people...
Relationship Banker II (Conway Main Branch)
- Little Rock, AR (15 miles from Hensley, AR)
- 4 days ago
- Little Rock, AR (15 miles from Hensley, AR)
- 4 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
- Little Rock, AR (15 miles from Hensley, AR)
- 12 days ago
- Little Rock, AR (15 miles from Hensley, AR)
- 12 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker II (West Little Rock Branch)
- Little Rock, AR (15 miles from Hensley, AR)
- 12 days ago
- Little Rock, AR (15 miles from Hensley, AR)
- 12 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker II (Military Rd Branch)
- Benton, AR (20 miles from Hensley, AR)
- 14 days ago
- Benton, AR (20 miles from Hensley, AR)
- 14 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
- Little Rock, AR (15 miles from Hensley, AR)
- 17 days ago
- Little Rock, AR (15 miles from Hensley, AR)
- 17 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Relationship Banker - Geyer Springs (New Build) - Little Rock, AR
- Little Rock, AR (15 miles from Hensley, AR)
- 19 days ago
- Little Rock, AR (15 miles from Hensley, AR)
- 19 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Little Rock, AR (15 miles from Hensley, AR)
- 19 days ago
- Little Rock, AR (15 miles from Hensley, AR)
- 19 days ago
It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Were committed to bringing passion and...
- White Hall, AR (18 miles from Hensley, AR)
- 23 days ago
- White Hall, AR (18 miles from Hensley, AR)
- 23 days ago
It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. We're committed to bringing passion and...
- Little Rock, AR (15 miles from Hensley, AR)
- 25 days ago
- Little Rock, AR (15 miles from Hensley, AR)
- 25 days ago
Location: On site at location listed in job posting. SUMMARY The Relationship Banker is a trusted advisor who engages clients in meaningful, consultative conversations to understand their...
Banking Relationship Specialist (Senior Relationship Banker)
- Benton, AR (20 miles from Hensley, AR)
- 28 days ago
- Benton, AR (20 miles from Hensley, AR)
- 28 days ago
Provide backup and assistance to other retail banking roles and locations, as necessary. Model and champion the Bank’s standards for exceptional customer service....
Consumer Banking Relationship Specialist (Relationship Banker)
- North Little Rock, AR (24 miles from Hensley, AR)
- 28 days ago
- North Little Rock, AR (24 miles from Hensley, AR)
- 28 days ago
Provide backup and assistance to other retail banking roles and locations, as necessary. Model and champion the Bank’s standards for exceptional customer service....
Senior Small Business Relationship Banker (LIttle Rock Main Branch)
- Little Rock, AR (15 miles from Hensley, AR)
- 60+ days ago
- Little Rock, AR (15 miles from Hensley, AR)
- 60+ days ago
customers with revenues up to $5MM -- acquiring new customers, and deepening existing customer relationships through checking acquisition, check card, money movement, credit card, merchant services, and lending...
Demographic Data for Hensley, AR
Moving to Hensley, AR? Find some basic demographic data about Hensley, AR below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Hensley, AR
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Hensley, AR offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- BSA
- Commercial Banking
- Account Maintenance
- Private Banking
- Cross Selling
- Wire Transfers
- Mortgage Processing
- Treasury Management
- Financial Services
- Wealth Management
- Fraud Investigation
- Client Services
- Cash Handling
- Resolution
- Business Administration
- Notary Public
- Problem Resolution
- Sales Management
- Referrals
- Customer Satisfaction
- Relationship Management
- Risk Management
- Finance
- Listening
- Customer Relations
- Retail
- High School Diploma
- Business Development
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Coaching
- Reporting
- Regulations
- Policy Development
- Microsoft Office
- Sales
- Problem Solving
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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