Customer Service Manager Jobs in Sun Lakes, AZ
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
- Mesa, AZ (14 miles from Sun Lakes, AZ)
- 10 hours ago
- Mesa, AZ (14 miles from Sun Lakes, AZ)
- 10 hours ago
Banking Center(s) by committing to banker-readiness to be viewed as a trusted resource for our customers....
Relationship Banker - Main & Greenfield Branch - Mesa, AZ
- Mesa, AZ (14 miles from Sun Lakes, AZ)
- 21 hours ago
- Mesa, AZ (14 miles from Sun Lakes, AZ)
- 21 hours ago
Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Signal Butte and Baseline Branch - Mesa, AZ
- Mesa, AZ (14 miles from Sun Lakes, AZ)
- 1 day ago
- Mesa, AZ (14 miles from Sun Lakes, AZ)
- 1 day ago
Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker Relationship Banker
- Phoenix, AZ (19 miles from Sun Lakes, AZ)
- 6 days ago
- Phoenix, AZ (19 miles from Sun Lakes, AZ)
- 6 days ago
There are many opportunities for growth and career progression, whether I'm looking to advance to a leadership position or specialize in lending, small business, or investments....
Relationship Banker - Scottsdale Area Relationship Banker - Scottsdale Area
- Scottsdale, AZ (20 miles from Sun Lakes, AZ)
- 6 days ago
- Scottsdale, AZ (20 miles from Sun Lakes, AZ)
- 6 days ago
There are many opportunities for growth and career progression, whether I'm looking to advance to a leadership position or specialize in lending, small business, or investments....
Client Service Manager - Next Gen Client Service Manager - Next Gen
- Tempe, AZ (13 miles from Sun Lakes, AZ)
- 6 days ago
- Tempe, AZ (13 miles from Sun Lakes, AZ)
- 6 days ago
Client Service Manager - Next Gen ADP 4.4 ( ) Tempe, AZ Why you should apply for a job to ADP : Ranked as one of the 4.4/5 in overall job satisfaction 4.5/5 in supportive management 91% say women...
- Chandler, AZ (6 miles from Sun Lakes, AZ)
- 13 days ago
- Chandler, AZ (6 miles from Sun Lakes, AZ)
- 13 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
- Phoenix, AZ (19 miles from Sun Lakes, AZ)
- 15 days ago
- Phoenix, AZ (19 miles from Sun Lakes, AZ)
- 15 days ago
Application Deadline: 08/17/2025 Address: 3100 W Indian School Road Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....
Relationship Banker - Via Linda and Frank Lloyd Wright - Scottsdale, AZ
- Scottsdale, AZ (20 miles from Sun Lakes, AZ)
- 17 days ago
- Scottsdale, AZ (20 miles from Sun Lakes, AZ)
- 17 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Personal Lines Client Service Manager
- Scottsdale, AZ (20 miles from Sun Lakes, AZ)
- 18 days ago
- Scottsdale, AZ (20 miles from Sun Lakes, AZ)
- 18 days ago
The Personal Lines Client Service Manager is responsible for assisting producers and clients in maintaining insurance coverage for personal lines of insurance to include processing and invoicing...
Relationship Banker - Scottsdale Area
- Phoenix, AZ (19 miles from Sun Lakes, AZ)
- 30+ days ago
- Phoenix, AZ (19 miles from Sun Lakes, AZ)
- 30+ days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
- Phoenix, AZ (19 miles from Sun Lakes, AZ)
- 30+ days ago
- Phoenix, AZ (19 miles from Sun Lakes, AZ)
- 30+ days ago
Introduction At Artex, we defy convention and reimagine the possibilities of risk management. Join a team of passionate visionaries, where creativity knows no bounds, and innovative thinking...
Relationship Banker - Phoenix Area- bilingual Spanish required
- Phoenix, AZ (19 miles from Sun Lakes, AZ)
- 60+ days ago
- Phoenix, AZ (19 miles from Sun Lakes, AZ)
- 60+ days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Branch Relationship Banker (Personal Banker) - Biltmore/Phoenix (AZ)
- Phoenix, AZ (19 miles from Sun Lakes, AZ)
- 60+ days ago
- Phoenix, AZ (19 miles from Sun Lakes, AZ)
- 60+ days ago
Basic knowledge of consumer lending applications. Proven customer service, interpersonal and communication skills, both verbal and written. Effective selling, cross-selling and referral skills....
- Chandler, AZ (6 miles from Sun Lakes, AZ)
- 60+ days ago
- Chandler, AZ (6 miles from Sun Lakes, AZ)
- 60+ days ago
Responsible for supporting the Operations Manager in account opening and closing, including but not limited to CDARS, ICS, Credit Cards, Debit Cards, Checking and Money Market accounts....
Demographic Data for Sun Lakes, AZ
Moving to Sun Lakes, AZ? Find some basic demographic data about Sun Lakes, AZ below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Sun Lakes, AZ
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Sun Lakes, AZ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Consumer Lending
- Lending
- Account Opening
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Account Maintenance
- Wire Transfers
- Private Banking
- Cross Selling
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Payment Processing
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Finance
- Relationship Management
- Account Management
- Listening
- Retail
- Business Development
- High School Diploma
- Customer Relations
- Written Communication
- Typing
- Coaching
- Telephone Skills
- Reporting
- Policy Development
- Regulations
- Problem Solving
- Microsoft Office
- Sales
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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