Customer Service Manager Jobs in Sun City West, AZ
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Client Service Manager Trainee - Achieve July 2025
- Phoenix, AZ (22 miles from Sun City West, AZ)
- 4 hours ago
- Phoenix, AZ (22 miles from Sun City West, AZ)
- 4 hours ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Relationship Banker-- Mandarin Required
- Phoenix, AZ (22 miles from Sun City West, AZ)
- 18 hours ago
- Phoenix, AZ (22 miles from Sun City West, AZ)
- 18 hours ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Phoenix/Las Vegas Client Service Manager - Water, Wastewater
- Phoenix, AZ (22 miles from Sun City West, AZ)
- 6 days ago
- Phoenix, AZ (22 miles from Sun City West, AZ)
- 6 days ago
BC is excited to offer a fantastic opportunity to drive our sales strategy in the vibrant Arizona and/or Nevada markets for water and wastewater engineering and consulting services. As a Client...
- Glendale, AZ (13 miles from Sun City West, AZ)
- 7 days ago
- Glendale, AZ (13 miles from Sun City West, AZ)
- 7 days ago
Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....
Relationship Banker - Sun City West Branch - Sun City West, AZ
- Sun City West, AZ
- 9 days ago
- Sun City West, AZ
- 9 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Client Service Manager - Network
- Phoenix, AZ (22 miles from Sun City West, AZ)
- 13 days ago
- Phoenix, AZ (22 miles from Sun City West, AZ)
- 13 days ago
Position Title: Client Service Manager, Network (P3) Company Summary Crown Castle is the nation's largest provider of shared communications infrastructure: towers, small cells and fiber. It all...
- Phoenix, AZ (22 miles from Sun City West, AZ)
- 16 days ago
- Phoenix, AZ (22 miles from Sun City West, AZ)
- 16 days ago
Tech Client Support Manager Are you a motivated, organized individual seeking a challenging and rewarding opportunity in a fast-paced environment?Do you desire a position dedicated to delivering a...
Relationship Banker - Sun City Grand -Surprise, AZ
- Surprise, AZ (1 mile from Sun City West, AZ)
- 17 days ago
- Surprise, AZ (1 mile from Sun City West, AZ)
- 17 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Phoenix area
- Phoenix, AZ (22 miles from Sun City West, AZ)
- 19 days ago
- Phoenix, AZ (22 miles from Sun City West, AZ)
- 19 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Construction Client Service Manager
- Phoenix, AZ (22 miles from Sun City West, AZ)
- 29 days ago
- Phoenix, AZ (22 miles from Sun City West, AZ)
- 29 days ago
understanding of client needs, ensuring satisfaction and ongoing support Coordinate with internal teams to ensure the timely delivery of services and problem resolution Identify opportunities to upsell or cross-sell...
- Phoenix, AZ (22 miles from Sun City West, AZ)
- 30+ days ago
- Phoenix, AZ (22 miles from Sun City West, AZ)
- 30+ days ago
Introduction At Artex, we defy convention and reimagine the possibilities of risk management. Join a team of passionate visionaries, where creativity knows no bounds, and innovative thinking...
Preferred Relationship Banker - Real Estate and Escrow Services
- Phoenix, AZ (22 miles from Sun City West, AZ)
- 30+ days ago
- Phoenix, AZ (22 miles from Sun City West, AZ)
- 30+ days ago
Job Title: Preferred Relationship Banker - Real Estate and Escrow Services Location: CityScape What you'll do: The Preferred Relationship Banker builds strong advisory relationships with complex...
SVP, Senior Relationship BankerNew Phoenix, AZ
- Phoenix, AZ (22 miles from Sun City West, AZ)
- 45+ days ago
- Phoenix, AZ (22 miles from Sun City West, AZ)
- 45+ days ago
Bachelor's Degree Business or related experience Required Experience Level Experience Details Required/Preferred 10-15 years Business development or client development experience Required 5-7 years Lending...
Relationship Banker - Peoria and 30th - Phoenix, AZ
- Phoenix, AZ (22 miles from Sun City West, AZ)
- 60+ days ago
- Phoenix, AZ (22 miles from Sun City West, AZ)
- 60+ days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Branch Relationship Banker FLOAT - Phoenix Metro Region (AZ)
- Phoenix, AZ (22 miles from Sun City West, AZ)
- 90+ days ago
- Phoenix, AZ (22 miles from Sun City West, AZ)
- 90+ days ago
At National Bank of Arizona, we're a community of professionals with relationships at our core. We strive to promote an engaging environment with accessible leadership and on-going employee...
Demographic Data for Sun City West, AZ
Moving to Sun City West, AZ? Find some basic demographic data about Sun City West, AZ below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Sun City West, AZ
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Sun City West, AZ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- ATM Balancing
- Lending
- Nationwide Mortgage Licensing System & Registry
- BSA
- Know Your Customer
- Account Maintenance
- Private Banking
- Mortgage Processing
- Cross Selling
- Treasury Management
- Financial Services
- Wealth Management
- Fraud Investigation
- Client Services
- Customer Retention
- Cash Handling
- Resolution
- Notary Public
- Business Administration
- Problem Resolution
- Sales Management
- Customer Satisfaction
- Referrals
- Risk Management
- Relationship Management
- Finance
- Business Development
- Customer Relations
- Listening
- High School Diploma
- Retail
- Written Communication
- Telephone Skills
- Typing
- Coaching
- Regulations
- Microsoft PowerPoint
- Reporting
- Policy Development
- Sales
- Problem Solving
- Microsoft Excel
- Microsoft Office
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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