Customer Service Manager Jobs in Queen Creek, AZ
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Client Relations Manager - AZ - On Site
- Chandler, AZ (20 miles from Queen Creek, AZ)
- 1 day ago
- Chandler, AZ (20 miles from Queen Creek, AZ)
- 1 day ago
We are a proud work-from-office company. If you're ready to work on-site in a dynamic, global company, we'd love to hear from you. About Us Vensure Employer Solutions is the largest privately held...
- Mesa, AZ (23 miles from Queen Creek, AZ)
- 1 day ago
- Mesa, AZ (23 miles from Queen Creek, AZ)
- 1 day ago
Banking Center(s) by committing to banker-readiness to be viewed as a trusted resource for our customers....
- Chandler, AZ (20 miles from Queen Creek, AZ)
- 2 days ago
- Chandler, AZ (20 miles from Queen Creek, AZ)
- 2 days ago
Job Title: AAB Relationship Banker II Location: AZ - Chandler 3075 What you'll do: As a Relationship Banker II you'll be responsible for managing a portfolio of clients consisting of property...
Relationship Banker - Mesa Area
- Mesa, AZ (23 miles from Queen Creek, AZ)
- 8 days ago
- Mesa, AZ (23 miles from Queen Creek, AZ)
- 8 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Southeast Valley - Gilbert, AZ
- Gilbert, AZ (17 miles from Queen Creek, AZ)
- 10 days ago
- Gilbert, AZ (17 miles from Queen Creek, AZ)
- 10 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Chandler, AZ (20 miles from Queen Creek, AZ)
- 11 days ago
- Chandler, AZ (20 miles from Queen Creek, AZ)
- 11 days ago
Job Title: AAB Relationship Banker I Location: AZ - Chandler 3075 What you'll do: As a Relationship Banker you'll be responsible for managing a portfolio of clients consisting of property...
Branch Relationship Banker (Personal Banker) - East Mesa (AZ)
- Mesa, AZ (23 miles from Queen Creek, AZ)
- 14 days ago
- Mesa, AZ (23 miles from Queen Creek, AZ)
- 14 days ago
Basic knowledge of consumer lending applications. Proven customer service, interpersonal and communication skills, both verbal and written. Effective selling, cross-selling and referral skills....
Perform transactions, including, but not limited to; withdrawals, deposits, check cashing, loan payments, and account maintenance....
- Chandler, AZ (20 miles from Queen Creek, AZ)
- 30+ days ago
- Chandler, AZ (20 miles from Queen Creek, AZ)
- 30+ days ago
Job Title: Relationship Banker Location: AZ - Chandler 3075 What you'll do: As a Relationship Banker you'll be responsible for managing a portfolio of clients consisting of property management...
Demographic Data for Queen Creek, AZ
Moving to Queen Creek, AZ? Find some basic demographic data about Queen Creek, AZ below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Queen Creek, AZ
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Queen Creek, AZ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- ATM Balancing
- Nationwide Mortgage Licensing System & Registry
- Lending
- Account Maintenance
- Private Banking
- Cross Selling
- Mortgage Processing
- Treasury Management
- Financial Services
- Wealth Management
- Fraud Investigation
- Client Services
- Customer Retention
- Cash Handling
- Resolution
- Notary Public
- Business Administration
- Problem Resolution
- Sales Management
- Customer Satisfaction
- Referrals
- Risk Management
- Finance
- Relationship Management
- Business Development
- Customer Relations
- High School Diploma
- Listening
- Retail
- Written Communication
- Telephone Skills
- Typing
- Bachelor's Degree
- Coaching
- Reporting
- Regulations
- Policy Development
- Sales
- Problem Solving
- Microsoft Excel
- Microsoft Office
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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