Customer Service Manager Jobs in Phoenix, AZ
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Preferred Banking Advisor (Relationship Banker)
- Chandler, AZ (14 miles from Phoenix, AZ)
- 9 hours ago
- Chandler, AZ (14 miles from Phoenix, AZ)
- 9 hours ago
Meet or exceed service level standards including customer service, turn-around time, cross-selling goals, risk management and regulatorypliance, audit soundness, productivity and efficiency....
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
- Gilbert, AZ (16 miles from Phoenix, AZ)
- 1 day ago
- Gilbert, AZ (16 miles from Phoenix, AZ)
- 1 day ago
customers in their selection of various accounts and financial services including retirement accounts, establishing direct deposit and assisting customer's queries concerning the Bank's services; cross-selling...
Relationship Banker University and Gilbert
- Mesa, AZ (12 miles from Phoenix, AZ)
- 2 days ago
- Mesa, AZ (12 miles from Phoenix, AZ)
- 2 days ago
The Nationwide Mortgage Licensing System (NMLS) web site ( provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must meet...
Relationship Banker - Scottsdale Area
- Scottsdale, AZ (11 miles from Phoenix, AZ)
- 2 days ago
- Scottsdale, AZ (11 miles from Phoenix, AZ)
- 2 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Via Linda & Frank Lloyd Wright - Scottsdale, AZ
- Scottsdale, AZ (11 miles from Phoenix, AZ)
- 2 days ago
- Scottsdale, AZ (11 miles from Phoenix, AZ)
- 2 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Scottsdale Market - Scottsdale, AZ
- Scottsdale, AZ (11 miles from Phoenix, AZ)
- 3 days ago
- Scottsdale, AZ (11 miles from Phoenix, AZ)
- 3 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Phoenix/Las Vegas Client Service Manager - Water, Wastewater
- Phoenix, AZ
- 6 days ago
- Phoenix, AZ
- 6 days ago
BC is excited to offer a fantastic opportunity to drive our sales strategy in the vibrant Arizona and/or Nevada markets for water and wastewater engineering and consulting services. As a Client...
- Glendale, AZ (8 miles from Phoenix, AZ)
- 7 days ago
- Glendale, AZ (8 miles from Phoenix, AZ)
- 7 days ago
Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....
- Chandler, AZ (14 miles from Phoenix, AZ)
- 8 days ago
- Chandler, AZ (14 miles from Phoenix, AZ)
- 8 days ago
Application Deadline: 05/26/2025 Address: 1490 S Arizona Avenue Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....
Relationship Banker - Chandler Heights and Arizona Ave -Chandler, AZ
- Chandler, AZ (14 miles from Phoenix, AZ)
- 9 days ago
- Chandler, AZ (14 miles from Phoenix, AZ)
- 9 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Sun City West Branch - Sun City West, AZ
- Sun City West, AZ (22 miles from Phoenix, AZ)
- 9 days ago
- Sun City West, AZ (22 miles from Phoenix, AZ)
- 9 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Scottsdale, AZ (11 miles from Phoenix, AZ)
- 10 days ago
- Scottsdale, AZ (11 miles from Phoenix, AZ)
- 10 days ago
Banking Center(s) by committing to banker-readiness to be viewed as a trusted resource for our customers....
Branch Relationship Banker (Personal Banker) - Mesa Main/Mesa (AZ)
- Mesa, AZ (12 miles from Phoenix, AZ)
- 11 days ago
- Mesa, AZ (12 miles from Phoenix, AZ)
- 11 days ago
Basic knowledge of consumer lending applications. Proven customer service, interpersonal and communication skills, both verbal and written. Effective selling, cross-selling and referral skills....
Demographic Data for Phoenix, AZ
Moving to Phoenix, AZ? Find some basic demographic data about Phoenix, AZ below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Phoenix, AZ
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Phoenix, AZ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- ATM Balancing
- Lending
- Nationwide Mortgage Licensing System & Registry
- BSA
- Know Your Customer
- Account Maintenance
- Private Banking
- Mortgage Processing
- Cross Selling
- Treasury Management
- Financial Services
- Wealth Management
- Fraud Investigation
- Client Services
- Customer Retention
- Cash Handling
- Resolution
- Notary Public
- Business Administration
- Problem Resolution
- Sales Management
- Customer Satisfaction
- Referrals
- Risk Management
- Relationship Management
- Finance
- Business Development
- Customer Relations
- Listening
- High School Diploma
- Retail
- Written Communication
- Telephone Skills
- Typing
- Coaching
- Regulations
- Microsoft PowerPoint
- Reporting
- Policy Development
- Sales
- Problem Solving
- Microsoft Excel
- Microsoft Office
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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