Customer Service Manager Jobs in Phoenix, AZ
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Relationship Banker - Chandler Tempe Market
- Chandler, AZ (14 miles from Phoenix, AZ)
- 2 hours ago
- Chandler, AZ (14 miles from Phoenix, AZ)
- 2 hours ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
- Glendale, AZ (8 miles from Phoenix, AZ)
- 8 hours ago
- Glendale, AZ (8 miles from Phoenix, AZ)
- 8 hours ago
Application Deadline: 07/20/2025 Address: 5504 W Bell Road Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....
Act** This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications quickly, securely, and effortlessly. Together, we are building a culture and...
- Laveen, AZ (10 miles from Phoenix, AZ)
- 3 days ago
- Laveen, AZ (10 miles from Phoenix, AZ)
- 3 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
About Us Groundbreaker. Game changer. Pioneer. TRC has long set the bar for clients who require more than just engineering, combining science with the latest technology to devise innovative...
understanding of applicable Federal, State and Local mortgage regulations Advance knowledge of Microsoft Office (Excel, Access, Word and PowerPoint) Why You Should Join As one of the top mortgage lenders...
Relationship Banker II - SB - Peoria and 30th
- Peoria, AZ (13 miles from Phoenix, AZ)
- 3 days ago
- Peoria, AZ (13 miles from Phoenix, AZ)
- 3 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Northwest Valley Market
- Sun City West, AZ (22 miles from Phoenix, AZ)
- 4 days ago
- Sun City West, AZ (22 miles from Phoenix, AZ)
- 4 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Part-Time Branch Relationship Banker (20 Hours) - Scottsdale Road & 101/Phoenix (AZ)
- Phoenix, AZ
- 7 days ago
- Phoenix, AZ
- 7 days ago
Basic knowledge of consumer lending applications. + Proven customer service, interpersonal and communication skills, both verbal and written. + Effective selling, cross-selling and referral skills....
Branch Relationship Banker (Personal Banker) - Gainey Ranch/Scottsdale (AZ)
- Scottsdale, AZ (11 miles from Phoenix, AZ)
- 11 days ago
- Scottsdale, AZ (11 miles from Phoenix, AZ)
- 11 days ago
Basic knowledge of consumer lending applications. Proven customer service, interpersonal and communication skills, both verbal and written. Effective selling, cross-selling and referral skills....
Relationship Banker - Northwest Valley Market - Phoenix, AZ
- Phoenix, AZ
- 11 days ago
- Phoenix, AZ
- 11 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Tatum and Bell Road - Scottsdale, AZ
- Scottsdale, AZ (11 miles from Phoenix, AZ)
- 12 days ago
- Scottsdale, AZ (11 miles from Phoenix, AZ)
- 12 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Bachelor's Degree Business or related experience Required Experience Level Experience Details Required/Preferred 10-15 years Business development or client development experience Required 5-7 years Lending...
Relationship Banker- Spanish Preferred
- Gilbert, AZ (16 miles from Phoenix, AZ)
- 12 days ago
- Gilbert, AZ (16 miles from Phoenix, AZ)
- 12 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Demographic Data for Phoenix, AZ
Moving to Phoenix, AZ? Find some basic demographic data about Phoenix, AZ below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Phoenix, AZ
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Phoenix, AZ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- BSA
- Commercial Banking
- Account Maintenance
- Private Banking
- Cross Selling
- Wire Transfers
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Client Services
- Cash Handling
- Resolution
- Business Administration
- Notary Public
- Problem Resolution
- Sales Management
- Referrals
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Listening
- Customer Relations
- Retail
- High School Diploma
- Business Development
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Reporting
- Coaching
- Regulations
- Policy Development
- Microsoft Office
- Sales
- Problem Solving
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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