Customer Service Manager Jobs in Maricopa, AZ
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Preferred Banking Advisor (Relationship Banker)
- Chandler, AZ (19 miles from Maricopa, AZ)
- 9 hours ago
- Chandler, AZ (19 miles from Maricopa, AZ)
- 9 hours ago
Meet or exceed service level standards including customer service, turn-around time, cross-selling goals, risk management and regulatorypliance, audit soundness, productivity and efficiency....
Relationship Banker II - Casa Grande
- Casa Grande, AZ (21 miles from Maricopa, AZ)
- 1 day ago
- Casa Grande, AZ (21 miles from Maricopa, AZ)
- 1 day ago
Must be able to obtain license through the Nationwide Mortgage Licensing System & Registry (NMLS). Must be able to work a flexible schedule Monday through Saturday as needed....
- Gilbert, AZ (22 miles from Maricopa, AZ)
- 1 day ago
- Gilbert, AZ (22 miles from Maricopa, AZ)
- 1 day ago
customers in their selection of various accounts and financial services including retirement accounts, establishing direct deposit and assisting customer's queries concerning the Bank's services; cross-selling...
- Chandler, AZ (19 miles from Maricopa, AZ)
- 8 days ago
- Chandler, AZ (19 miles from Maricopa, AZ)
- 8 days ago
Application Deadline: 05/26/2025 Address: 1490 S Arizona Avenue Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....
Relationship Banker - Chandler Heights and Arizona Ave -Chandler, AZ
- Chandler, AZ (19 miles from Maricopa, AZ)
- 9 days ago
- Chandler, AZ (19 miles from Maricopa, AZ)
- 9 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
The Nationwide Mortgage Licensing System (NMLS) web site ( provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must meet...
- Chandler, AZ (19 miles from Maricopa, AZ)
- 24 days ago
- Chandler, AZ (19 miles from Maricopa, AZ)
- 24 days ago
Job Title: AAB Relationship Banker I Location: AZ - Chandler 3075 What you'll do: As a Relationship Banker you'll be responsible for managing a portfolio of clients consisting of property...
- Chandler, AZ (19 miles from Maricopa, AZ)
- 30+ days ago
- Chandler, AZ (19 miles from Maricopa, AZ)
- 30+ days ago
Job Title: Relationship Banker Location: AZ - Chandler 3075 What you'll do: As a Relationship Banker you'll be responsible for managing a portfolio of clients consisting of property management...
Demographic Data for Maricopa, AZ
Moving to Maricopa, AZ? Find some basic demographic data about Maricopa, AZ below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Maricopa, AZ
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Maricopa, AZ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- ATM Balancing
- Lending
- Nationwide Mortgage Licensing System & Registry
- BSA
- Know Your Customer
- Account Maintenance
- Private Banking
- Mortgage Processing
- Cross Selling
- Treasury Management
- Financial Services
- Wealth Management
- Fraud Investigation
- Client Services
- Customer Retention
- Cash Handling
- Resolution
- Notary Public
- Business Administration
- Problem Resolution
- Sales Management
- Customer Satisfaction
- Referrals
- Risk Management
- Relationship Management
- Finance
- Business Development
- Customer Relations
- Listening
- High School Diploma
- Retail
- Written Communication
- Telephone Skills
- Typing
- Coaching
- Regulations
- Microsoft PowerPoint
- Reporting
- Policy Development
- Sales
- Problem Solving
- Microsoft Excel
- Microsoft Office
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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