Customer Service Manager Jobs in Gilbert, AZ
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Branch Relationship Banker (Personal Banker) - Biltmore/Phoenix (AZ)
- Phoenix, AZ (16 miles from Gilbert, AZ)
- 5 hours ago
- Phoenix, AZ (16 miles from Gilbert, AZ)
- 5 hours ago
Basic knowledge of consumer lending applications. Proven customer service, interpersonal and communication skills, both verbal and written. Effective selling, cross-selling and referral skills....
Relationship Banker (SAFE) - 19th Ave & Bethany Home Rd
- Phoenix, AZ (16 miles from Gilbert, AZ)
- 17 hours ago
- Phoenix, AZ (16 miles from Gilbert, AZ)
- 17 hours ago
banking deposit and credit products and services, based on customers' needs Analyze tactical business challenges related to full-service banking experience to emerging affluent and high-value customers...
Relationship Banker - Peoria and 30th Ave. - Phoenix, AZ
- Phoenix, AZ (16 miles from Gilbert, AZ)
- 2 days ago
- Phoenix, AZ (16 miles from Gilbert, AZ)
- 2 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Client Service Manager, Wireless
- Phoenix, AZ (16 miles from Gilbert, AZ)
- 4 days ago
- Phoenix, AZ (16 miles from Gilbert, AZ)
- 4 days ago
Position Title: Client Service Manager (P3) Company Summary Crown Castle is the nation's largest provider of shared communications infrastructure: towers, small cells and fiber. It all works...
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Preferred Banking Advisor (Relationship Banker)
- Phoenix, AZ (16 miles from Gilbert, AZ)
- 4 days ago
- Phoenix, AZ (16 miles from Gilbert, AZ)
- 4 days ago
Meet or exceed service level standards including customer service, turn-around time, cross-selling goals, risk management and regulatory compliance, audit soundness, productivity and efficiency....
- Phoenix, AZ (16 miles from Gilbert, AZ)
- 5 days ago
- Phoenix, AZ (16 miles from Gilbert, AZ)
- 5 days ago
About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and...
- Tempe, AZ (7 miles from Gilbert, AZ)
- 7 days ago
- Tempe, AZ (7 miles from Gilbert, AZ)
- 7 days ago
Unlock Your Career Potential: Leadership at ADP. At ADP, we're passionate about leading the way in Human Capital Management. Through leading-edge innovation, we're quickly changing the face of our...
Personal Lines Client Service Manager
- Scottsdale, AZ (13 miles from Gilbert, AZ)
- 13 days ago
- Scottsdale, AZ (13 miles from Gilbert, AZ)
- 13 days ago
The Personal Lines Client Service Manager is responsible for assisting producers and clients in maintaining insurance coverage for personal lines of insurance to include processing and invoicing...
- Phoenix, AZ (16 miles from Gilbert, AZ)
- 15 days ago
- Phoenix, AZ (16 miles from Gilbert, AZ)
- 15 days ago
Application Deadline: 06/08/2025 Address: 4835 E Warner Road Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....
Client Relations Manager - AZ - On Site
- Chandler, AZ (3 miles from Gilbert, AZ)
- 18 days ago
- Chandler, AZ (3 miles from Gilbert, AZ)
- 18 days ago
We are a proud work-from-office company. If you're ready to work on-site in a dynamic, global company, we'd love to hear from you. About Us Vensure Employer Solutions is the largest privately held...
- Chandler, AZ (3 miles from Gilbert, AZ)
- 18 days ago
- Chandler, AZ (3 miles from Gilbert, AZ)
- 18 days ago
Responsible for supporting the Operations Manager in account opening and closing, including but not limited to CDARS, ICS, Credit Cards, Debit Cards, Checking and Money Market accounts....
Client Service Manager Trainee - Achieve July 2025
- Phoenix, AZ (16 miles from Gilbert, AZ)
- 19 days ago
- Phoenix, AZ (16 miles from Gilbert, AZ)
- 19 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Relationship Banker-- Mandarin Required
- Phoenix, AZ (16 miles from Gilbert, AZ)
- 20 days ago
- Phoenix, AZ (16 miles from Gilbert, AZ)
- 20 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
customers in their selection of various accounts and financial services including retirement accounts, establishing direct deposit and assisting customer's queries concerning the Bank's services; cross-selling...
Relationship Banker - Scottsdale Area
- Scottsdale, AZ (13 miles from Gilbert, AZ)
- 21 days ago
- Scottsdale, AZ (13 miles from Gilbert, AZ)
- 21 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Demographic Data for Gilbert, AZ
Moving to Gilbert, AZ? Find some basic demographic data about Gilbert, AZ below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Gilbert, AZ
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Gilbert, AZ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- ATM Balancing
- Nationwide Mortgage Licensing System & Registry
- Lending
- BSA
- Account Maintenance
- Private Banking
- Cross Selling
- Mortgage Processing
- Treasury Management
- Wire Transfers
- Financial Services
- Wealth Management
- Fraud Investigation
- Customer Retention
- Client Services
- Cash Handling
- Resolution
- Notary Public
- Business Administration
- Problem Resolution
- Sales Management
- Customer Satisfaction
- Referrals
- Risk Management
- Relationship Management
- Finance
- Customer Relations
- Retail
- High School Diploma
- Business Development
- Written Communication
- Telephone Skills
- Typing
- Coaching
- Collaboration
- Microsoft PowerPoint
- Regulations
- Reporting
- Policy Development
- Sales
- Problem Solving
- Microsoft Excel
- Microsoft Office
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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