Customer Service Manager Jobs in Chandler, AZ
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Personal Lines Client Service Manager
- Scottsdale, AZ (13 miles from Chandler, AZ)
- 1 day ago
- Scottsdale, AZ (13 miles from Chandler, AZ)
- 1 day ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
- Glendale, AZ (23 miles from Chandler, AZ)
- 1 day ago
- Glendale, AZ (23 miles from Chandler, AZ)
- 1 day ago
Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....
Application Deadline: 05/26/2025 Address: 1490 S Arizona Avenue Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....
Relationship Banker - Chandler Heights and Arizona Ave -Chandler, AZ
- Chandler, AZ
- 2 days ago
- Chandler, AZ
- 2 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Branch Relationship Banker (Personal Banker) - Mesa Main/Mesa (AZ)
- Mesa, AZ (8 miles from Chandler, AZ)
- 5 days ago
- Mesa, AZ (8 miles from Chandler, AZ)
- 5 days ago
Basic knowledge of consumer lending applications. Proven customer service, interpersonal and communication skills, both verbal and written. Effective selling, cross-selling and referral skills....
We are a proud work-from-office company. If you're ready to work on-site in a dynamic, global company, we'd love to hear from you. About Us Vensure Employer Solutions is the largest privately held...
Client Service Manager - Network
- Phoenix, AZ (14 miles from Chandler, AZ)
- 7 days ago
- Phoenix, AZ (14 miles from Chandler, AZ)
- 7 days ago
Position Title: Client Service Manager, Network (P3) Company Summary Crown Castle is the nation's largest provider of shared communications infrastructure: towers, small cells and fiber. It all...
- Phoenix, AZ (14 miles from Chandler, AZ)
- 8 days ago
- Phoenix, AZ (14 miles from Chandler, AZ)
- 8 days ago
banking deposit and credit products and services, based on customers' needs Analyze tactical business challenges related to full-service banking experience to emerging affluent and high-value customers...
- Phoenix, AZ (14 miles from Chandler, AZ)
- 9 days ago
- Phoenix, AZ (14 miles from Chandler, AZ)
- 9 days ago
Tech Client Support Manager Are you a motivated, organized individual seeking a challenging and rewarding opportunity in a fast-paced environment?Do you desire a position dedicated to delivering a...
Relationship Banker - Phoenix area
- Phoenix, AZ (14 miles from Chandler, AZ)
- 13 days ago
- Phoenix, AZ (14 miles from Chandler, AZ)
- 13 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Mesa Area
- Mesa, AZ (8 miles from Chandler, AZ)
- 14 days ago
- Mesa, AZ (8 miles from Chandler, AZ)
- 14 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
- Maricopa, AZ (19 miles from Chandler, AZ)
- 14 days ago
- Maricopa, AZ (19 miles from Chandler, AZ)
- 14 days ago
banking deposit and credit products and services, based on customers' needs Analyze tactical business challenges related to full-service banking experience to emerging affluent and high-value customers...
Responsible for supporting the Operations Manager in account opening and closing, including but not limited to CDARS, ICS, Credit Cards, Debit Cards, Checking and Money Market accounts....
Branch Relationship Banker (Personal Banker) - East Mesa (AZ)
- Mesa, AZ (8 miles from Chandler, AZ)
- 20 days ago
- Mesa, AZ (8 miles from Chandler, AZ)
- 20 days ago
Basic knowledge of consumer lending applications. Proven customer service, interpersonal and communication skills, both verbal and written. Effective selling, cross-selling and referral skills....
Construction Client Service Manager
- Phoenix, AZ (14 miles from Chandler, AZ)
- 22 days ago
- Phoenix, AZ (14 miles from Chandler, AZ)
- 22 days ago
understanding of client needs, ensuring satisfaction and ongoing support Coordinate with internal teams to ensure the timely delivery of services and problem resolution Identify opportunities to upsell or cross-sell...
Demographic Data for Chandler, AZ
Moving to Chandler, AZ? Find some basic demographic data about Chandler, AZ below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Chandler, AZ
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Chandler, AZ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- ATM Balancing
- Lending
- Nationwide Mortgage Licensing System & Registry
- BSA
- Account Maintenance
- Know Your Customer
- Private Banking
- Mortgage Processing
- Cross Selling
- Treasury Management
- Financial Services
- Wealth Management
- Internal Control
- Customer Retention
- Client Services
- Cash Handling
- Resolution
- Notary Public
- Business Administration
- Problem Resolution
- Sales Management
- Customer Satisfaction
- Referrals
- Risk Management
- Finance
- Relationship Management
- Business Development
- Customer Relations
- High School Diploma
- Listening
- Retail
- Written Communication
- Telephone Skills
- Typing
- Coaching
- Reporting
- Regulations
- Microsoft PowerPoint
- Policy Development
- Sales
- Problem Solving
- Microsoft Excel
- Microsoft Office
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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