Customer Service Manager Jobs in Cave Creek, AZ
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
- Glendale, AZ (24 miles from Cave Creek, AZ)
- 1 day ago
- Glendale, AZ (24 miles from Cave Creek, AZ)
- 1 day ago
Application Deadline: 07/20/2025 Address: 5504 W Bell Road Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....
Branch Relationship Banker (Personal Banker) - Gainey Ranch/Scottsdale (AZ)
- Scottsdale, AZ (21 miles from Cave Creek, AZ)
- 12 days ago
- Scottsdale, AZ (21 miles from Cave Creek, AZ)
- 12 days ago
Basic knowledge of consumer lending applications. Proven customer service, interpersonal and communication skills, both verbal and written. Effective selling, cross-selling and referral skills....
Relationship Banker - Tatum and Bell Road - Scottsdale, AZ
- Scottsdale, AZ (21 miles from Cave Creek, AZ)
- 13 days ago
- Scottsdale, AZ (21 miles from Cave Creek, AZ)
- 13 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Peoria and 67th Ave - Glendale, AZ
- Glendale, AZ (24 miles from Cave Creek, AZ)
- 14 days ago
- Glendale, AZ (24 miles from Cave Creek, AZ)
- 14 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Personal Lines Client Service Manager
- Scottsdale, AZ (21 miles from Cave Creek, AZ)
- 15 days ago
- Scottsdale, AZ (21 miles from Cave Creek, AZ)
- 15 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Preferred Banking Advisor (Relationship Banker)
- Scottsdale, AZ (21 miles from Cave Creek, AZ)
- 18 days ago
- Scottsdale, AZ (21 miles from Cave Creek, AZ)
- 18 days ago
Meet or exceed service level standards including customer service, turn-around time, cross-selling goals, risk management and regulatory compliance, audit soundness, productivity and efficiency....
- Scottsdale, AZ (21 miles from Cave Creek, AZ)
- 29 days ago
- Scottsdale, AZ (21 miles from Cave Creek, AZ)
- 29 days ago
Banking Center(s) by committing to banker-readiness to be viewed as a trusted resource for our customers....
Branch Relationship Banker (Personal Banker) - Cornerstone/Glendale (AZ)
- Glendale, AZ (24 miles from Cave Creek, AZ)
- 30+ days ago
- Glendale, AZ (24 miles from Cave Creek, AZ)
- 30+ days ago
Basic knowledge of consumer lending applications. Proven customer service, interpersonal and communication skills, both verbal and written. Effective selling, cross-selling referral skills....
Personal Lines Client Service Manager
- Scottsdale, AZ (21 miles from Cave Creek, AZ)
- 30+ days ago
- Scottsdale, AZ (21 miles from Cave Creek, AZ)
- 30+ days ago
The Personal Lines Client Service Manager is responsible for assisting producers and clients in maintaining insurance coverage for personal lines of insurance to include processing and invoicing...
Demographic Data for Cave Creek, AZ
Moving to Cave Creek, AZ? Find some basic demographic data about Cave Creek, AZ below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Cave Creek, AZ
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Cave Creek, AZ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- Commercial Banking
- Account Maintenance
- Private Banking
- Cross Selling
- Wire Transfers
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Customer Retention
- Client Services
- Cash Handling
- Resolution
- Business Administration
- Notary Public
- Problem Resolution
- Sales Management
- Referrals
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Listening
- Customer Relations
- Retail
- High School Diploma
- Business Development
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Reporting
- Coaching
- Regulations
- Policy Development
- Microsoft Office
- Sales
- Problem Solving
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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