Customer Service Manager Jobs in Pelham, AL

A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.

Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.

1-15 of 46 Jobs

Relationship Banker I (Montevallo Branch)

  • Montevallo, AL (15 miles from Pelham, AL)
  • 1 day ago
  • Montevallo, AL (15 miles from Pelham, AL)
  • 1 day ago

Relationship Banker I (Montevallo Branch) 3.5 3.5 out of 5 stars 910 North Main Street, Montevallo, AL 35115 Thank you for your interest in a career at Regions. At Regions, we believe associates...

Relationship Banker I (Chelsea AL Branch)

  • Chelsea, AL (5 miles from Pelham, AL)
  • 2 days ago
  • Chelsea, AL (5 miles from Pelham, AL)
  • 2 days ago

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...

Relationship Banker I (Belair Branch)

  • Birmingham, AL (14 miles from Pelham, AL)
  • 2 days ago
  • Birmingham, AL (14 miles from Pelham, AL)
  • 2 days ago

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...

Relationship Banker I (Montevallo Branch)

  • Birmingham, AL (14 miles from Pelham, AL)
  • 3 days ago
  • Birmingham, AL (14 miles from Pelham, AL)
  • 3 days ago

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...

Relationship Banker I (Birmingham AL: Greensprings Valley Ave. Branch)

  • Birmingham, AL (14 miles from Pelham, AL)
  • 4 days ago
  • Birmingham, AL (14 miles from Pelham, AL)
  • 4 days ago

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...

Relationship Banker - Colonial Promenade, Alabaster, AL

  • Alabaster, AL (6 miles from Pelham, AL)
  • 5 days ago
  • Alabaster, AL (6 miles from Pelham, AL)
  • 5 days ago

The Nationwide Mortgage Licensing System (NMLS) web site ( provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must meet...

Relationship Banker II (Dawes Branch)

  • Birmingham, AL (14 miles from Pelham, AL)
  • 5 days ago
  • Birmingham, AL (14 miles from Pelham, AL)
  • 5 days ago

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...

Relationship Banker I (Dawes Branch)

  • Birmingham, AL (14 miles from Pelham, AL)
  • 5 days ago
  • Birmingham, AL (14 miles from Pelham, AL)
  • 5 days ago

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...

Senior Consumer Relationship Banker (Cahaba Heights Village Branch)

  • Vestavia Hills, AL (7 miles from Pelham, AL)
  • 5 days ago
  • Vestavia Hills, AL (7 miles from Pelham, AL)
  • 5 days ago

role will focus on acquiring and deepening existing customer relationships with a focus on Preferred Banking Households to include more complex, affluent solutions, wealth opportunities, investments, lending...

Relationship Banker I (Mobile, AL: Airport Branch)

  • Birmingham, AL (14 miles from Pelham, AL)
  • 5 days ago
  • Birmingham, AL (14 miles from Pelham, AL)
  • 5 days ago

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...

Senior Consumer Relationship Banker (891 Hillcrest Rd Mobile Branch)

  • Birmingham, AL (14 miles from Pelham, AL)
  • 5 days ago
  • Birmingham, AL (14 miles from Pelham, AL)
  • 5 days ago

role will focus on acquiring and deepening existing customer relationships with a focus on Preferred Banking Households to include more complex, affluent solutions, wealth opportunities, investments, lending...

Senior Consumer Relationship Banker (Cahaba Heights Village Branch)

  • Shoal Creek, AL (7 miles from Pelham, AL)
  • 5 days ago
  • Shoal Creek, AL (7 miles from Pelham, AL)
  • 5 days ago

role will focus on acquiring and deepening existing customer relationships with a focus on Preferred Banking Households to include more complex, affluent solutions, wealth opportunities, investments, lending...

Senior Consumer Relationship Banker (Pelham 2228 Pelham Pkwy Branch)

  • Pelham, AL
  • 6 days ago
  • Pelham, AL
  • 6 days ago

role will focus on acquiring and deepening existing customer relationships with a focus on Preferred Banking Households to include more complex, affluent solutions, wealth opportunities, investments, lending...

Senior Consumer Relationship Banker (Trace Crossings Branch)

  • Birmingham, AL (14 miles from Pelham, AL)
  • 6 days ago
  • Birmingham, AL (14 miles from Pelham, AL)
  • 6 days ago

role will focus on acquiring and deepening existing customer relationships with a focus on Preferred Banking Households to include more complex, affluent solutions, wealth opportunities, investments, lending...

Senior Consumer Relationship Banker (Five Points W Lomb Ave Branch)

  • Birmingham, AL (14 miles from Pelham, AL)
  • 9 days ago
  • Birmingham, AL (14 miles from Pelham, AL)
  • 9 days ago

role will focus on acquiring and deepening existing customer relationships with a focus on Preferred Banking Households to include more complex, affluent solutions, wealth opportunities, investments, lending...

Demographic Data for Pelham, AL

Moving to Pelham, AL? Find some basic demographic data about Pelham, AL below.

Local
National
25,667
1,043
Medium

Customer Service Manager Online Courses and Training Opportunities

iHireBanking curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Trailhead
Team Engagement for Customer Service Managers
Discover strategies to keep teams engaged with culture, collaboration, and transparency. Learn more about team engagement for customer service managers. This module includes the following lessons:...
edX
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Udemy
Customer Service Career Guide: From Agent to Manager
This course walks you through every stage of the support career path - from entry-level agent to team lead and manager. You'll learn the core responsibilities, required soft skills, and...
Register to search for more online courses. >>>

Salary for Customer Service Manager Jobs in Pelham, AL

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireBanking research efforts.
Licensing / Certification

Required or preferred licenses and certifications for Customer Service Manager positions.

Highest Education Level

Customer Service Managers in Pelham, AL offer the following education background
Bachelor's Degree
35.2%
High School or GED
23.5%
Associate's Degree
14.6%
Master's Degree
11.9%
Vocational Degree or Certification
11.1%
Some College
2.0%
Doctorate Degree
0.8%
Some High School
0.7%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Managers in Pelham, AL
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service Manager position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

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