Customer Service Manager Jobs in Mountain Brook, AL
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Relationship Banker I (Deerfoot Parkway Branch)
- Pinson, AL (16 miles from Mountain Brook, AL)
- 2 days ago
- Pinson, AL (16 miles from Mountain Brook, AL)
- 2 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker I (Tannehill Promenade Branch)
- Birmingham, AL (4 miles from Mountain Brook, AL)
- 3 days ago
- Birmingham, AL (4 miles from Mountain Brook, AL)
- 3 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker I (Deerfoot Parkway Branch)
- Birmingham, AL (4 miles from Mountain Brook, AL)
- 3 days ago
- Birmingham, AL (4 miles from Mountain Brook, AL)
- 3 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker I (Woodlawn Branch)
- Birmingham, AL (4 miles from Mountain Brook, AL)
- 5 days ago
- Birmingham, AL (4 miles from Mountain Brook, AL)
- 5 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
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- Birmingham, AL (4 miles from Mountain Brook, AL)
- 6 days ago
- Birmingham, AL (4 miles from Mountain Brook, AL)
- 6 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Senior Consumer Relationship Banker (Morgan Rd Greenmor Dr Branch)
- Birmingham, AL (4 miles from Mountain Brook, AL)
- 8 days ago
- Birmingham, AL (4 miles from Mountain Brook, AL)
- 8 days ago
role will focus on acquiring and deepening existing customer relationships with a focus on Preferred Banking Households to include more complex, affluent solutions, wealth opportunities, investments, lending...
Relationship Banker I - Part Time 20 Hours (Belair Branch)
- Birmingham, AL (4 miles from Mountain Brook, AL)
- 12 days ago
- Birmingham, AL (4 miles from Mountain Brook, AL)
- 12 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Senior Consumer Relationship Banker (Birmingham AL: Greensprings Valley Ave. Branch)
- Birmingham, AL (4 miles from Mountain Brook, AL)
- 12 days ago
- Birmingham, AL (4 miles from Mountain Brook, AL)
- 12 days ago
role will focus on acquiring and deepening existing customer relationships with a focus on Preferred Banking Households to include more complex, affluent solutions, wealth opportunities, investments, lending...
Commercial Insurance Client Service Manager
- Gardendale, AL (16 miles from Mountain Brook, AL)
- 14 days ago
- Gardendale, AL (16 miles from Mountain Brook, AL)
- 14 days ago
Higginbotham, a privately held, independent insurance and financial services firm that ranks within the top 20 nationwide, has an immediate opening for a Commercial Insurance Client Service...
Relationship Banker I (Montevallo Branch)
- Birmingham, AL (4 miles from Mountain Brook, AL)
- 16 days ago
- Birmingham, AL (4 miles from Mountain Brook, AL)
- 16 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker I (Birmingham AL: Greensprings Valley Ave. Branch)
- Birmingham, AL (4 miles from Mountain Brook, AL)
- 17 days ago
- Birmingham, AL (4 miles from Mountain Brook, AL)
- 17 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Senior Consumer Relationship Banker (Birmingham AL: Cahaba Heights Village Branch)
- Vestavia Hills, AL (5 miles from Mountain Brook, AL)
- 19 days ago
- Vestavia Hills, AL (5 miles from Mountain Brook, AL)
- 19 days ago
role will focus on acquiring and deepening existing customer relationships with a focus on Preferred Banking Households to include more complex, affluent solutions, wealth opportunities, investments, lending...
Senior Consumer Relationship Banker (891 Hillcrest Rd Mobile Branch)
- Birmingham, AL (4 miles from Mountain Brook, AL)
- 19 days ago
- Birmingham, AL (4 miles from Mountain Brook, AL)
- 19 days ago
role will focus on acquiring and deepening existing customer relationships with a focus on Preferred Banking Households to include more complex, affluent solutions, wealth opportunities, investments, lending...
Senior Consumer Relationship Banker (Cahaba Heights Village Branch)
- Shoal Creek, AL (7 miles from Mountain Brook, AL)
- 19 days ago
- Shoal Creek, AL (7 miles from Mountain Brook, AL)
- 19 days ago
role will focus on acquiring and deepening existing customer relationships with a focus on Preferred Banking Households to include more complex, affluent solutions, wealth opportunities, investments, lending...
Senior Consumer Relationship Banker (Pelham 2228 Pelham Pkwy Branch)
- Pelham, AL (12 miles from Mountain Brook, AL)
- 20 days ago
- Pelham, AL (12 miles from Mountain Brook, AL)
- 20 days ago
role will focus on acquiring and deepening existing customer relationships with a focus on Preferred Banking Households to include more complex, affluent solutions, wealth opportunities, investments, lending...
Demographic Data for Mountain Brook, AL
Moving to Mountain Brook, AL? Find some basic demographic data about Mountain Brook, AL below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Mountain Brook, AL
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Mountain Brook, AL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- ATM Balancing
- Nationwide Mortgage Licensing System & Registry
- Lending
- BSA
- Account Maintenance
- Private Banking
- Cross Selling
- Mortgage Processing
- Treasury Management
- Wire Transfers
- Financial Services
- Wealth Management
- Fraud Investigation
- Customer Retention
- Client Services
- Cash Handling
- Notary Public
- Resolution
- Business Administration
- Problem Resolution
- Sales Management
- Customer Satisfaction
- Referrals
- Relationship Management
- Risk Management
- Finance
- Customer Relations
- Retail
- High School Diploma
- Business Development
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Coaching
- Reporting
- Microsoft PowerPoint
- Regulations
- Policy Development
- Microsoft Office
- Sales
- Problem Solving
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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