Collections Manager Jobs
A Collections Manager in the banking industry is responsible for overseeing the collection of debt owed by customers. This primarily involves managing a team of collections agents, setting collection goals, creating and implementing strategic plans to achieve these goals, and ensuring compliance with federal and state laws and regulations. They also liaise with other departments, such as customer service and legal departments, to resolve issues related to delinquent accounts. Other responsibilities may include creating and monitoring budgets, generating reports on collection activities, and training staff.
Collections Managers must possess strong leadership, communication, and analytical skills. They should also be proficient in various collections software and have a thorough understanding of collection laws and regulations. In terms of certification, while not always required, a Certified Credit Executive (CCE) or Certified Receivables Compliance Professional (CRCP) certification can enhance credibility and employability. Prior positions that could lead to a role as a Collections Manager include Collections Agent, Collections Supervisor, or Credit Analyst.
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Collections Manager Online Courses and Training Opportunities
Salary for Collections Manager Jobs Nationwide
Required or preferred licenses and certifications for Collections Manager positions.
Highest Education Level
Collections Managers offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Collections Manager position
- Oracle
- Journal Entries
- NetSuite
- Acquisitions
- Prioritizing
- Enterprise Resource Planning
- Cash Forecasting
- Internal Control
- Account Reconciliation
- Reconciliations
- General Ledger
- Cash Management
- Resolution
- Accounts Receivable
- Forecasting
- Customer Satisfaction
- Finance
- Collections
- Analytical Skills
- Decision Making
- Accounting
- Negotiation
- Auditing
- Collaboration
- Mentoring
- Coaching
- Interpersonal Skills
- Regulations
- Reporting
- Policy Development
- Sales
- Problem Solving
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Leadership
- Communication Skills
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