Customer Service Jobs in Charles Town, WV
A Customer Service Representative in the banking industry serves as the primary point of contact for customers, providing essential support for their banking needs. Representatives interact with customers via numerous channels - such as phone, email, or in-person - to answer inquiries, resolve issues, and provide information about banking products and services. They ensure customer satisfaction, foster customer relationships, and contribute significantly to customer retention and loyalty. Their role is crucial in delivering a positive customer experience, thereby directly impacting the bank's reputation and profitability.
Essential skills for a Customer Service Representative in the banking industry include strong communication and problem-solving abilities, patience, empathy, the ability to handle stress, and an in-depth understanding of the bank's products and services. Knowledge of CRM software and experience in the banking or financial sector are typically preferable. While specific certifications aren't usually required, a degree in business or finance can be advantageous. Some may also pursue certifications in customer service, such as the Certified Customer Service Professional (CCSP) designation. Prior roles that can lead to a Customer Service position in banking include Teller, Customer Service Assistant, or Sales Associate in the finance or retail sector.
Customer Service Associate- Overnight Shift
- Winchester, VA (17 miles from Charles Town, WV)
- 1 day ago
- Winchester, VA (17 miles from Charles Town, WV)
- 1 day ago
the store including food service, point of sale duties, customer service, general housekeeping, and other related functions....
- Ashburn, VA (24 miles from Charles Town, WV)
- 1 day ago
- Ashburn, VA (24 miles from Charles Town, WV)
- 1 day ago
the store including food service, point of sale duties, customer service, general housekeeping, and other related functions....
Customer Service Representative
- Inwood, WV (12 miles from Charles Town, WV)
- 1 day ago
- Inwood, WV (12 miles from Charles Town, WV)
- 1 day ago
Customer Service Representative at City National Bank (on-site) We are an Equal Opportunity Employer, including disability/vets Are you ready to join a team of award-winning customer service professionals...
Sales & Customer Service Associate
- Winchester, VA (17 miles from Charles Town, WV)
- 2 days ago
- Winchester, VA (17 miles from Charles Town, WV)
- 2 days ago
service and help everyone feel valued and understood Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients...
- Leesburg, VA (19 miles from Charles Town, WV)
- 11 days ago
- Leesburg, VA (19 miles from Charles Town, WV)
- 11 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Pharmacy Customer Service Associate
- Leesburg, VA (19 miles from Charles Town, WV)
- 11 days ago
- Leesburg, VA (19 miles from Charles Town, WV)
- 11 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Sr. Client Service Specialist, Commercial Risk - Insurance Advisory Solutions Mid-Atlantic
- Leesburg, VA (19 miles from Charles Town, WV)
- 22 days ago
- Leesburg, VA (19 miles from Charles Town, WV)
- 22 days ago
JOB DESCRIPTION SUMMARY: The Sr Client Service Specialist works closely with advisors, line of business specialists, and dedicated client servicing professionals to analyze client data, evaluate...
Customer Service Representative (Loan Consultant I)
- Winchester, VA (17 miles from Charles Town, WV)
- 28 days ago
- Winchester, VA (17 miles from Charles Town, WV)
- 28 days ago
BASIC REQUIREMENTS: High School Diploma or GED from accredited institution 0-2 years consumer finance or related experience Cash handling; computer skills; customer service skills Ability to work with...
Customer Service Associate - Temporary
- Leesburg, VA (19 miles from Charles Town, WV)
- 30+ days ago
- Leesburg, VA (19 miles from Charles Town, WV)
- 30+ days ago
. + Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact,...
Client Service Specialist, Commercial Risk - Insurance Advisory Solutions Mid-Atlantic
- Leesburg, VA (19 miles from Charles Town, WV)
- 45+ days ago
- Leesburg, VA (19 miles from Charles Town, WV)
- 45+ days ago
The Baldwin Group is an award-winning entrepreneur-led and inspired insurance brokerage firm delivering expertly crafted Commercial Insurance and Risk Management, Private Insurance and Risk...
Sr. Client Service Specialist, Employee Benefits - Insurance Advisory Solutions Mid-Atlantic
- Leesburg, VA (19 miles from Charles Town, WV)
- 45+ days ago
- Leesburg, VA (19 miles from Charles Town, WV)
- 45+ days ago
The Baldwin Group is an award-winning entrepreneur-led and inspired insurance brokerage firm delivering expertly crafted Commercial Insurance and Risk Management, Private Insurance and Risk...
- Inwood, WV (12 miles from Charles Town, WV)
- 45+ days ago
- Inwood, WV (12 miles from Charles Town, WV)
- 45+ days ago
Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary : The Customer Service Associate works in support of the store management team to facilitate...
- Leesburg, VA (19 miles from Charles Town, WV)
- 60+ days ago
- Leesburg, VA (19 miles from Charles Town, WV)
- 60+ days ago
Joining a clinic with its own unique identity is like a cross-country car ride with your ears flapping in the breeze. Veterinary Surgical Centers is looking to add a compassionate and skilled...
- Leesburg, VA (19 miles from Charles Town, WV)
- 90+ days ago
- Leesburg, VA (19 miles from Charles Town, WV)
- 90+ days ago
Performs a variety of customer service and business office functions for a Southern States agronomy, farm supply, member co-op, and/or petroleum location....
Demographic Data for Charles Town, WV
Moving to Charles Town, WV? Find some basic demographic data about Charles Town, WV below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Charles Town, WV
Highest Education Level
Customer Services in Charles Town, WV offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- English
- Merchandising
- Scanning
- Purchasing
- Baking
- Quality Improvement
- Quality Control Inspection
- Store Management
- Food and Beverage Management
- Reading
- Military Background
- Asset Protection
- Claims
- Facility Management
- Store Operations
- Food Service Management
- Friendliness
- Education Experience
- Dusting
- Reimbursement
- Check Cashing
- Long-Term Disability
- Associates
- Retail Banking
- Commercial Banking
- Commercial Lending
- First In, First Out
- Payment Processing
- Courteous
- Client Services
- Complaint Resolution
- Cashier Skills
- Customer Satisfaction
- Referrals
- Inbound/Outbound Calling
- Math
- Customer Relations
- Retail
- High School Diploma
- Written Communication
- Telephone Skills
- Collaboration
- Filing
- Regulations
- Policy Development
- Sales
- Multitasking
- Problem Solving
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Related Career Advice Articles
Career Spotlight: Personal Banker
What does a personal banker do? Is a personal banker salary rewarding? Get answers to these questions and more in our guide to personal banker careers.
Read article »
How to Decide Between Investment Banking and Commercial Banking
Many finance professionals begin the career planning phase by taking some time to figure out whether they want to pursue commercial banking or investment banking. While both career paths can reap great rewards, each comes with a different set of responsibilities and skills. Here is a breakdown of some of the factors that separate careers in investment and commercial banking to consider.
Read article »