Customer Service Jobs in Norfolk, VA
A Customer Service Representative in the banking industry serves as the primary point of contact for customers, providing essential support for their banking needs. Representatives interact with customers via numerous channels - such as phone, email, or in-person - to answer inquiries, resolve issues, and provide information about banking products and services. They ensure customer satisfaction, foster customer relationships, and contribute significantly to customer retention and loyalty. Their role is crucial in delivering a positive customer experience, thereby directly impacting the bank's reputation and profitability.
Essential skills for a Customer Service Representative in the banking industry include strong communication and problem-solving abilities, patience, empathy, the ability to handle stress, and an in-depth understanding of the bank's products and services. Knowledge of CRM software and experience in the banking or financial sector are typically preferable. While specific certifications aren't usually required, a degree in business or finance can be advantageous. Some may also pursue certifications in customer service, such as the Certified Customer Service Professional (CCSP) designation. Prior roles that can lead to a Customer Service position in banking include Teller, Customer Service Assistant, or Sales Associate in the finance or retail sector.
Customer Service Associate - Temporary
- Newport News, VA (17 miles from Norfolk, VA)
- 21 hours ago
- Newport News, VA (17 miles from Norfolk, VA)
- 21 hours ago
. + Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact,...
Pharmacy Customer Service Associate
- Chesapeake, VA (7 miles from Norfolk, VA)
- 23 hours ago
- Chesapeake, VA (7 miles from Norfolk, VA)
- 23 hours ago
. + Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact,...
- Chesapeake, VA (7 miles from Norfolk, VA)
- 1 day ago
- Chesapeake, VA (7 miles from Norfolk, VA)
- 1 day ago
the store including food service, point of sale duties, customer service, general housekeeping, and other related functions....
Customer Service Associate- Overnight Shift
- Chesapeake, VA (7 miles from Norfolk, VA)
- 1 day ago
- Chesapeake, VA (7 miles from Norfolk, VA)
- 1 day ago
the store including food service, point of sale duties, customer service, general housekeeping, and other related functions....
The Part Time Flexible Customer Service Associate consults with customers on their rental....
- Portsmouth, VA (2 miles from Norfolk, VA)
- 6 days ago
- Portsmouth, VA (2 miles from Norfolk, VA)
- 6 days ago
Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary : The Customer Service Associate works in support of the store management team to facilitate...
Customer Service / Associate Client Support Consultant
- Norfolk, VA
- 9 days ago
- Norfolk, VA
- 9 days ago
TO SUCCEED IN THIS ROLE : Required Qualifications At least one year of experience in a customer service environment or as an HR/HRIS practitioner with systems experience....
. + Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact,...
Client Relations Specialist - Bookkeeping
- Virginia Beach, VA (16 miles from Norfolk, VA)
- 27 days ago
- Virginia Beach, VA (16 miles from Norfolk, VA)
- 27 days ago
Triage and answer technical accounting, product, pricing, and process questions with varying complexity Manage and prevent client escalations leveraging customer services and problem-solving skills...
Remote WorkRetail Customer Service Associate
- Chesapeake, VA (7 miles from Norfolk, VA)
- 28 days ago
- Chesapeake, VA (7 miles from Norfolk, VA)
- 28 days ago
Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 1501 Sams Cir, Chesapeake, VA 23320...
Retail Customer Service Associate
- Newport News, VA (17 miles from Norfolk, VA)
- 28 days ago
- Newport News, VA (17 miles from Norfolk, VA)
- 28 days ago
Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 12407 Jefferson Ave, Newport News...
Client Service Representative / CSR
- Newport News, VA (17 miles from Norfolk, VA)
- 45+ days ago
- Newport News, VA (17 miles from Norfolk, VA)
- 45+ days ago
Exceptional customer service skills to communicate with patients, referral sources, physician office personnel and co-workers in a professional manner....
- Chesapeake, VA (7 miles from Norfolk, VA)
- 45+ days ago
- Chesapeake, VA (7 miles from Norfolk, VA)
- 45+ days ago
As the name suggests, your main priority is to provide great customer service....
Sales & Customer Service Associate-Newport News Location
- Newport News, VA (17 miles from Norfolk, VA)
- 60+ days ago
- Newport News, VA (17 miles from Norfolk, VA)
- 60+ days ago
As a sales and customer service associate at our Newport News franchised location,* you'll join a wellness community that's 35,000 strong....
Sales & Customer Service Associate
- Hampton, VA (14 miles from Norfolk, VA)
- 60+ days ago
- Hampton, VA (14 miles from Norfolk, VA)
- 60+ days ago
Training to help you grow and refine your sales and customer service skills....
Demographic Data for Norfolk, VA
Moving to Norfolk, VA? Find some basic demographic data about Norfolk, VA below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Norfolk, VA
Highest Education Level
Customer Services in Norfolk, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- English
- Merchandising
- Scanning
- Purchasing
- Baking
- Quality Improvement
- Quality Control Inspection
- Store Management
- Food and Beverage Management
- Reading
- Military Background
- Asset Protection
- Claims
- Facility Management
- Store Operations
- Food Service Management
- Friendliness
- Education Experience
- Dusting
- Reimbursement
- Check Cashing
- Long-Term Disability
- Associates
- Retail Banking
- Commercial Banking
- Commercial Lending
- First In, First Out
- Payment Processing
- Courteous
- Client Services
- Complaint Resolution
- Cashier Skills
- Customer Satisfaction
- Referrals
- Inbound/Outbound Calling
- Math
- Customer Relations
- Retail
- High School Diploma
- Written Communication
- Telephone Skills
- Collaboration
- Filing
- Regulations
- Policy Development
- Sales
- Multitasking
- Problem Solving
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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