Customer Service Jobs in Newport News, VA
A Customer Service Representative in the banking industry serves as the primary point of contact for customers, providing essential support for their banking needs. Representatives interact with customers via numerous channels - such as phone, email, or in-person - to answer inquiries, resolve issues, and provide information about banking products and services. They ensure customer satisfaction, foster customer relationships, and contribute significantly to customer retention and loyalty. Their role is crucial in delivering a positive customer experience, thereby directly impacting the bank's reputation and profitability.
Essential skills for a Customer Service Representative in the banking industry include strong communication and problem-solving abilities, patience, empathy, the ability to handle stress, and an in-depth understanding of the bank's products and services. Knowledge of CRM software and experience in the banking or financial sector are typically preferable. While specific certifications aren't usually required, a degree in business or finance can be advantageous. Some may also pursue certifications in customer service, such as the Certified Customer Service Professional (CCSP) designation. Prior roles that can lead to a Customer Service position in banking include Teller, Customer Service Assistant, or Sales Associate in the finance or retail sector.
- Williamsburg, VA (19 miles from Newport News, VA)
- 90+ days ago
- Williamsburg, VA (19 miles from Newport News, VA)
- 90+ days ago
Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary : The Customer Service Associate works in support of the store management team to facilitate...
Customer Service Associate - Temporary
- Hampton, VA (3 miles from Newport News, VA)
- 17 hours ago
- Hampton, VA (3 miles from Newport News, VA)
- 17 hours ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
- Suffolk, VA (12 miles from Newport News, VA)
- 1 day ago
- Suffolk, VA (12 miles from Newport News, VA)
- 1 day ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Pharmacy Customer Service Associate
- Portsmouth, VA (17 miles from Newport News, VA)
- 3 days ago
- Portsmouth, VA (17 miles from Newport News, VA)
- 3 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
/19316/b32dab1a-1855-4c34-8545-95b168ccf6de.png&z=8&s=BNK&ih_t=5%2F9%2F2025+1%3A30%3A32+PM&utm_medium=internal%20referrer&utm_campaign=internal-ihire-dtc_edu&utm_content=ihire&utm_term=sf_serp_searchresults_position_5&dt=Desktop)
Teller / Customer Service Representative - Part-Time (15-19 hrs/wk)
- Jamestown, VA (19 miles from Newport News, VA)
- 13 days ago
- Jamestown, VA (19 miles from Newport News, VA)
- 13 days ago
Build lasting relationships by exemplifying our exceptionally brilliant customer service philosophy in every interaction....
Exceptional customer service skills to communicate with patients, referral sources, physician office personnel and co-workers in a professional manner....
Sales & Customer Service Associate
- Williamsburg, VA (19 miles from Newport News, VA)
- 45+ days ago
- Williamsburg, VA (19 miles from Newport News, VA)
- 45+ days ago
As a sales and customer service associate at our Williamsburg franchised location,* you'll join a wellness community that's 35,000 strong....
Sales & Customer Service Associate-Newport News Location
- Newport News, VA
- 45+ days ago
- Newport News, VA
- 45+ days ago
As a sales and customer service associate at our Newport News franchised location,* you'll join a wellness community that's 35,000 strong....
Demographic Data for Newport News, VA
Moving to Newport News, VA? Find some basic demographic data about Newport News, VA below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Newport News, VA
Highest Education Level
Customer Services in Newport News, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- English
- Merchandising
- Scanning
- Purchasing
- Baking
- Quality Improvement
- Quality Control Inspection
- Housekeeping
- Store Management
- Food and Beverage Management
- Reading
- Military Background
- Asset Protection
- Claims
- Store Operations
- Food Service Management
- Printing
- Friendliness
- Binding
- Dusting
- First In, First Out
- Check Cashing
- Associates
- Retail Banking
- Payment Processing
- Courteous
- Client Services
- Cash Handling
- Complaint Resolution
- Customer Satisfaction
- Referrals
- Closing
- Inbound/Outbound Calling
- Math
- Customer Relations
- High School Diploma
- Retail
- Written Communication
- Telephone Skills
- Quality Assurance
- Filing
- Regulations
- Multitasking
- Policy Development
- Sales
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Related Career Advice Articles
Career Spotlight: Personal Banker
What does a personal banker do? Is a personal banker salary rewarding? Get answers to these questions and more in our guide to personal banker careers.
Read article »
How to Decide Between Investment Banking and Commercial Banking
Many finance professionals begin the career planning phase by taking some time to figure out whether they want to pursue commercial banking or investment banking. While both career paths can reap great rewards, each comes with a different set of responsibilities and skills. Here is a breakdown of some of the factors that separate careers in investment and commercial banking to consider.
Read article »