Customer Service Jobs in Cleveland, OH
A Customer Service Representative in the banking industry serves as the primary point of contact for customers, providing essential support for their banking needs. Representatives interact with customers via numerous channels - such as phone, email, or in-person - to answer inquiries, resolve issues, and provide information about banking products and services. They ensure customer satisfaction, foster customer relationships, and contribute significantly to customer retention and loyalty. Their role is crucial in delivering a positive customer experience, thereby directly impacting the bank's reputation and profitability.
Essential skills for a Customer Service Representative in the banking industry include strong communication and problem-solving abilities, patience, empathy, the ability to handle stress, and an in-depth understanding of the bank's products and services. Knowledge of CRM software and experience in the banking or financial sector are typically preferable. While specific certifications aren't usually required, a degree in business or finance can be advantageous. Some may also pursue certifications in customer service, such as the Certified Customer Service Professional (CCSP) designation. Prior roles that can lead to a Customer Service position in banking include Teller, Customer Service Assistant, or Sales Associate in the finance or retail sector.
Retail Customer Service Associate
- Fairlawn, OH (23 miles from Cleveland, OH)
- 1 day ago
- Fairlawn, OH (23 miles from Cleveland, OH)
- 1 day ago
Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 3750 W Market St Unit J, Fairlawn...
Customer Service Associate - Temporary
- Garfield Heights, OH (4 miles from Cleveland, OH)
- 1 day ago
- Garfield Heights, OH (4 miles from Cleveland, OH)
- 1 day ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Pharmacy Customer Service Associate
- Solon, OH (15 miles from Cleveland, OH)
- 2 days ago
- Solon, OH (15 miles from Cleveland, OH)
- 2 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Card Brand interchange savings.Create value for clients with an in depth understanding of Payment Card Compliance requirements, including safe handling practices of client data.Client acquisition, cross-sell...
Customer Service Associate - Temporary
- Cleveland Heights, OH (4 miles from Cleveland, OH)
- 2 days ago
- Cleveland Heights, OH (4 miles from Cleveland, OH)
- 2 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Overnight 3rd Shift Customer Service Associate/Cashier
- Mayfield Heights, OH (11 miles from Cleveland, OH)
- 4 days ago
- Mayfield Heights, OH (11 miles from Cleveland, OH)
- 4 days ago
Store 4705701: 6665 Mayfield Rd, Mayfield Hts, Ohio 44124 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative...
Client Service Representative - Employee Health & Benefits (Entry Level)
- Independence, OH (7 miles from Cleveland, OH)
- 7 days ago
- Independence, OH (7 miles from Cleveland, OH)
- 7 days ago
About Marsh McLennan Agency Midwest Marsh McLennan Agency's Midwest Region is a full-service brokerage providing business insurance, employee benefits, private client insurance, and retirement...
Warehouse Customer Service Associate - Mentor, OH
- Mentor, OH (22 miles from Cleveland, OH)
- 11 days ago
- Mentor, OH (22 miles from Cleveland, OH)
- 11 days ago
BackWarehouse Customer Service Associate#ATJ-1153Mentor, Ohio, United StatesApplyApply for this job now! ApplyJob Description*Pay Based on Experience....
- Euclid, OH (10 miles from Cleveland, OH)
- 11 days ago
- Euclid, OH (10 miles from Cleveland, OH)
- 11 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Retail Loss Prevention Customer Service Associate l
- Warrensville Heights, OH (9 miles from Cleveland, OH)
- 14 days ago
- Warrensville Heights, OH (9 miles from Cleveland, OH)
- 14 days ago
Understands operational procedures and deters acts of dishonesty within established customer service guidelines....
Amazon Locker+ Customer Service Associate
- Bedford, OH (11 miles from Cleveland, OH)
- 14 days ago
- Bedford, OH (11 miles from Cleveland, OH)
- 14 days ago
Amazon Locker+ Customer Service Associate Job Overview Youre on your way to joining the dedicated team at Amazon that makes the return and pickup of packages convenient for our customers at our Locker...
- Cleveland, OH (8 miles from Cleveland, OH)
- 15 days ago
- Cleveland, OH (8 miles from Cleveland, OH)
- 15 days ago
service experience is a plus, but not required Strong written and verbal English communication skills Demonstrated customer service experience Ability to multitask and resolve minor customer service...
- Strongsville, OH (14 miles from Cleveland, OH)
- 24 days ago
- Strongsville, OH (14 miles from Cleveland, OH)
- 24 days ago
As the name suggests, your main priority is to provide great customer service....
- Strongsville, OH (14 miles from Cleveland, OH)
- 25 days ago
- Strongsville, OH (14 miles from Cleveland, OH)
- 25 days ago
Client Service Representative Advatix, Inc. - 2.9 Strongsville, OH Job Details Full-time $60,000 a year 1 hour ago Benefits Travel reimbursement AD&D insurance Disability insurance Health...
Retail Customer Service Associate
- Beachwood, OH (9 miles from Cleveland, OH)
- 28 days ago
- Beachwood, OH (9 miles from Cleveland, OH)
- 28 days ago
This customer service focused team member is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping....
Demographic Data for Cleveland, OH
Moving to Cleveland, OH? Find some basic demographic data about Cleveland, OH below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Cleveland, OH
Highest Education Level
Customer Services in Cleveland, OH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- English
- Merchandising
- Scanning
- Purchasing
- Baking
- Quality Improvement
- Quality Control Inspection
- Store Management
- Food and Beverage Management
- Reading
- Military Background
- Asset Protection
- Claims
- Facility Management
- Store Operations
- Food Service Management
- Forklift
- Friendliness
- Dusting
- Reimbursement
- First In, First Out
- Check Cashing
- Long-Term Disability
- Associates
- Retail Banking
- Commercial Banking
- Commercial Lending
- Payment Processing
- Courteous
- Client Services
- Complaint Resolution
- Cashier Skills
- Customer Satisfaction
- Referrals
- Inbound/Outbound Calling
- Closing
- Customer Relations
- High School Diploma
- Retail
- Written Communication
- Telephone Skills
- Collaboration
- Filing
- Regulations
- Multitasking
- Reporting
- Policy Development
- Sales
- Problem Solving
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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