Customer Service Jobs in Rochester, NY
A Customer Service Representative in the banking industry serves as the primary point of contact for customers, providing essential support for their banking needs. Representatives interact with customers via numerous channels - such as phone, email, or in-person - to answer inquiries, resolve issues, and provide information about banking products and services. They ensure customer satisfaction, foster customer relationships, and contribute significantly to customer retention and loyalty. Their role is crucial in delivering a positive customer experience, thereby directly impacting the bank's reputation and profitability.
Essential skills for a Customer Service Representative in the banking industry include strong communication and problem-solving abilities, patience, empathy, the ability to handle stress, and an in-depth understanding of the bank's products and services. Knowledge of CRM software and experience in the banking or financial sector are typically preferable. While specific certifications aren't usually required, a degree in business or finance can be advantageous. Some may also pursue certifications in customer service, such as the Certified Customer Service Professional (CCSP) designation. Prior roles that can lead to a Customer Service position in banking include Teller, Customer Service Assistant, or Sales Associate in the finance or retail sector.
Retail Customer Service Associate Part Time
- Victor, NY (15 miles from Rochester, NY)
- 2 hours ago
- Victor, NY (15 miles from Rochester, NY)
- 2 hours ago
service to members....
Performs a range of administrative and customer service tasks, providing valuable support to the hospital....
What's a typical day as a Customer Service Associate?...
service experience 2 years customer service and order entry experience preferred Basic understanding of customer service operations Good communication skills Values and desires to contribute dedicated...
The contributions you will make: This position supports various lending programs through professional, high-quality client service to internal and external clients....
Customer Service Associate - Temporary
- Irondequoit, NY (5 miles from Rochester, NY)
- 3 days ago
- Irondequoit, NY (5 miles from Rochester, NY)
- 3 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Pharmacy Customer Service Associate
- Webster, NY (9 miles from Rochester, NY)
- 7 days ago
- Webster, NY (9 miles from Rochester, NY)
- 7 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Floater Customer Service Representative
- Livonia, NY (23 miles from Rochester, NY)
- 14 days ago
- Livonia, NY (23 miles from Rochester, NY)
- 14 days ago
Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration....
Customer Service Associate - Temporary
- Pittsford, NY (8 miles from Rochester, NY)
- 18 days ago
- Pittsford, NY (8 miles from Rochester, NY)
- 18 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Under a significant level of guidance and direction, provides customer service for *** products in the S125 Client Service Center....
Whats a typical day as a Customer Service Associate?...
Retail Loss Prevention Customer Service Associate II
- Henrietta, NY (7 miles from Rochester, NY)
- 23 days ago
- Henrietta, NY (7 miles from Rochester, NY)
- 23 days ago
service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...
Relationship Banking Representative
- Webster, NY (9 miles from Rochester, NY)
- 30+ days ago
- Webster, NY (9 miles from Rochester, NY)
- 30+ days ago
Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration....
At least 6 months of customer service experience. Veterinary hospital experience is preferred, however not required....
Purpose: The Commercial Deposit Specialist is responsible for the establishment and management of deposit relationships for CRE and C&I clients to broaden the overall relationship. They will work...
Demographic Data for Rochester, NY
Moving to Rochester, NY? Find some basic demographic data about Rochester, NY below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Rochester, NY
Highest Education Level
Customer Services in Rochester, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- English
- Merchandising
- Scanning
- Purchasing
- Baking
- Quality Improvement
- Quality Control Inspection
- Store Management
- Food and Beverage Management
- Reading
- Military Background
- Asset Protection
- Claims
- Facility Management
- Store Operations
- Food Service Management
- Forklift
- Friendliness
- Binding
- Dusting
- Reimbursement
- First In, First Out
- Check Cashing
- Long-Term Disability
- Associates
- Retail Banking
- Payment Processing
- Courteous
- Client Services
- Complaint Resolution
- Customer Satisfaction
- Cashier Skills
- Referrals
- Inbound/Outbound Calling
- Customer Relations
- High School Diploma
- Retail
- Written Communication
- Telephone Skills
- Collaboration
- Reporting
- Filing
- Regulations
- Multitasking
- Policy Development
- Sales
- Problem Solving
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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