Customer Service Jobs in Niagara Falls, NY
A Customer Service Representative in the banking industry serves as the primary point of contact for customers, providing essential support for their banking needs. Representatives interact with customers via numerous channels - such as phone, email, or in-person - to answer inquiries, resolve issues, and provide information about banking products and services. They ensure customer satisfaction, foster customer relationships, and contribute significantly to customer retention and loyalty. Their role is crucial in delivering a positive customer experience, thereby directly impacting the bank's reputation and profitability.
Essential skills for a Customer Service Representative in the banking industry include strong communication and problem-solving abilities, patience, empathy, the ability to handle stress, and an in-depth understanding of the bank's products and services. Knowledge of CRM software and experience in the banking or financial sector are typically preferable. While specific certifications aren't usually required, a degree in business or finance can be advantageous. Some may also pursue certifications in customer service, such as the Certified Customer Service Professional (CCSP) designation. Prior roles that can lead to a Customer Service position in banking include Teller, Customer Service Assistant, or Sales Associate in the finance or retail sector.
- Buffalo, NY (15 miles from Niagara Falls, NY)
- 8 hours ago
- Buffalo, NY (15 miles from Niagara Falls, NY)
- 8 hours ago
Customer Service Associate** **Pay range:** **$15.50 to $16.34** **Who we are:** As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned...
- Amherst, NY (17 miles from Niagara Falls, NY)
- 22 hours ago
- Amherst, NY (17 miles from Niagara Falls, NY)
- 22 hours ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Customer Service Associate - Temporary
- Amherst, NY (17 miles from Niagara Falls, NY)
- 8 days ago
- Amherst, NY (17 miles from Niagara Falls, NY)
- 8 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
/19311/4d430d1d-2fe6-4469-acc0-90185bd979d1.png&z=8&s=BNK&ih_t=5%2F3%2F2025+7%3A37%3A53+PM&utm_medium=internal%20referrer&utm_campaign=internal-ihire-dtc_edu&utm_content=ihire&utm_term=sf_serp_searchresults_position_5&dt=Desktop)
Niagara Falls. Empower. Client Service Specialist/IRA Manager. $26/hour. Valid NYS drivers license, bachelor's degree in human services and or associate degree with one year's experience working...
service, or sales environment Proven sales track record and results driven mindset Competitive drive and entrepreneurial confidence to succeed Demonstrated ability to deliver a high standard of customer...
Retail Customer Service Associate
- Williamsville, NY (17 miles from Niagara Falls, NY)
- 15 days ago
- Williamsville, NY (17 miles from Niagara Falls, NY)
- 15 days ago
This customer service focused team member is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping....
- Sanborn, NY (8 miles from Niagara Falls, NY)
- 15 days ago
- Sanborn, NY (8 miles from Niagara Falls, NY)
- 15 days ago
-Handle client feedback and resolve any issues promptly and effectively.Qualifications and Skills:-Proven experience in hospitality or customer service role....
Call Center Sales & Customer Service Associate
- Tonawanda, NY (10 miles from Niagara Falls, NY)
- 24 days ago
- Tonawanda, NY (10 miles from Niagara Falls, NY)
- 24 days ago
Training to help you grow and refine your sales and customer service skills....
Retail Customer Service Associate
- Cheektowaga, NY (18 miles from Niagara Falls, NY)
- 45+ days ago
- Cheektowaga, NY (18 miles from Niagara Falls, NY)
- 45+ days ago
Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 3735 Union Rd, Cheektowaga, NY 14225...
Savers / Value Village Careers - Customer Service Associate
- Tonawanda, NY (10 miles from Niagara Falls, NY)
- 60+ days ago
- Tonawanda, NY (10 miles from Niagara Falls, NY)
- 60+ days ago
Description Job Title: Customer Service Associate Pay range: $15.50 - $16.34 Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced...
Demographic Data for Niagara Falls, NY
Moving to Niagara Falls, NY? Find some basic demographic data about Niagara Falls, NY below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Niagara Falls, NY
Highest Education Level
Customer Services in Niagara Falls, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- English
- Merchandising
- Scanning
- Purchasing
- Baking
- Quality Improvement
- Quality Control Inspection
- Store Management
- Food and Beverage Management
- Reading
- Military Background
- Asset Protection
- Claims
- Facility Management
- Store Operations
- Food Service Management
- Forklift
- Friendliness
- Binding
- Dusting
- Reimbursement
- First In, First Out
- Check Cashing
- Long-Term Disability
- Associates
- Retail Banking
- Payment Processing
- Courteous
- Client Services
- Complaint Resolution
- Customer Satisfaction
- Cashier Skills
- Referrals
- Closing
- Inbound/Outbound Calling
- Customer Relations
- High School Diploma
- Retail
- Written Communication
- Telephone Skills
- Collaboration
- Filing
- Reporting
- Regulations
- Multitasking
- Policy Development
- Sales
- Problem Solving
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Related Career Advice Articles
Career Spotlight: Personal Banker
What does a personal banker do? Is a personal banker salary rewarding? Get answers to these questions and more in our guide to personal banker careers.
Read article »
How to Decide Between Investment Banking and Commercial Banking
Many finance professionals begin the career planning phase by taking some time to figure out whether they want to pursue commercial banking or investment banking. While both career paths can reap great rewards, each comes with a different set of responsibilities and skills. Here is a breakdown of some of the factors that separate careers in investment and commercial banking to consider.
Read article »