Customer Service Jobs in Kentwood, MI
A Customer Service Representative in the banking industry serves as the primary point of contact for customers, providing essential support for their banking needs. Representatives interact with customers via numerous channels - such as phone, email, or in-person - to answer inquiries, resolve issues, and provide information about banking products and services. They ensure customer satisfaction, foster customer relationships, and contribute significantly to customer retention and loyalty. Their role is crucial in delivering a positive customer experience, thereby directly impacting the bank's reputation and profitability.
Essential skills for a Customer Service Representative in the banking industry include strong communication and problem-solving abilities, patience, empathy, the ability to handle stress, and an in-depth understanding of the bank's products and services. Knowledge of CRM software and experience in the banking or financial sector are typically preferable. While specific certifications aren't usually required, a degree in business or finance can be advantageous. Some may also pursue certifications in customer service, such as the Certified Customer Service Professional (CCSP) designation. Prior roles that can lead to a Customer Service position in banking include Teller, Customer Service Assistant, or Sales Associate in the finance or retail sector.
- Byron Center, MI (7 miles from Kentwood, MI)
- 20 hours ago
- Byron Center, MI (7 miles from Kentwood, MI)
- 20 hours ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Customer Service Associate - Temporary
- Wyoming, MI (7 miles from Kentwood, MI)
- 2 days ago
- Wyoming, MI (7 miles from Kentwood, MI)
- 2 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
- Grand Rapids, MI (6 miles from Kentwood, MI)
- 7 days ago
- Grand Rapids, MI (6 miles from Kentwood, MI)
- 7 days ago
At VCA Northeast Cat and Dog Hospital we believe in quality patient care while delivering excellent customer service. We are seeking a part-time (20 hours +) customer service representative....
- Grand Rapids, MI (6 miles from Kentwood, MI)
- 7 days ago
- Grand Rapids, MI (6 miles from Kentwood, MI)
- 7 days ago
Equivalent work experience equal to 1-2 years of prior office experience with a focus in administration or customer service. 2. Familiarity with credit union operations is preferred. 3....
Customer Service Associate Part Time
- Comstock Park, MI (15 miles from Kentwood, MI)
- 8 days ago
- Comstock Park, MI (15 miles from Kentwood, MI)
- 8 days ago
Role Responsibilities: As a Customer Service Associate, youre in charge of ensuring an exceptional customer experience....
- Grand Rapids, MI (6 miles from Kentwood, MI)
- 10 days ago
- Grand Rapids, MI (6 miles from Kentwood, MI)
- 10 days ago
We are hiring for the commercial banking positions listed below. If you are interested, please attend the virtual interview by West Michigan Works! scheduled for April 16, at 9 am-12 pm....
Retail Loss Prevention Customer Service Associate I
- Grandville, MI (7 miles from Kentwood, MI)
- 16 days ago
- Grandville, MI (7 miles from Kentwood, MI)
- 16 days ago
Understands operational procedures and deters acts of dishonesty within established customer service guidelines....
Retail Loss Prevention Customer Service Associate I
- Grand Rapids, MI (6 miles from Kentwood, MI)
- 17 days ago
- Grand Rapids, MI (6 miles from Kentwood, MI)
- 17 days ago
Understands operational procedures and deters acts of dishonesty within established customer service guidelines....
- Grand Rapids, MI (6 miles from Kentwood, MI)
- 20 days ago
- Grand Rapids, MI (6 miles from Kentwood, MI)
- 20 days ago
This will include Indirect Retail, Retail Banking, Wealth Management, Deposit/Treasury/Merchant/Card, Insurance, Corporate Finance, Capital Markets and other Integrated Relationship Management (IRM)...
Retail Customer Service Associate
- Comstock Park, MI (15 miles from Kentwood, MI)
- 30+ days ago
- Comstock Park, MI (15 miles from Kentwood, MI)
- 30+ days ago
Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 3901 Alpine Ave Nw, Comstock Park...
Customer Service Associate - DC
- Grand Rapids, MI (6 miles from Kentwood, MI)
- 45+ days ago
- Grand Rapids, MI (6 miles from Kentwood, MI)
- 45+ days ago
ELS is hiring for the position of Customer Service Associate - DC in Grand Rapids, Michigan. MHVillage/Datacom is a subsidiary of Equity Lifestyle Properties....
- Grand Rapids, MI (6 miles from Kentwood, MI)
- 90+ days ago
- Grand Rapids, MI (6 miles from Kentwood, MI)
- 90+ days ago
Qualifications of a Retail Customer Service Representative (Cashier): Minimum 1 year cash handling and/or customer service experience Must be able to stand for extended periods of time, climb a ladder...
- Grand Rapids, MI (6 miles from Kentwood, MI)
- 90+ days ago
- Grand Rapids, MI (6 miles from Kentwood, MI)
- 90+ days ago
Wintrust operates more than 200 retail banking locations through 16 community bank subsidiaries in the greater Chicago, southern Wisconsin, west Michigan, northwest Indiana, and southwest Florida market...
Demographic Data for Kentwood, MI
Moving to Kentwood, MI? Find some basic demographic data about Kentwood, MI below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Kentwood, MI
Highest Education Level
Customer Services in Kentwood, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- English
- Merchandising
- Scanning
- Purchasing
- Baking
- Quality Improvement
- Quality Control Inspection
- Store Management
- Food and Beverage Management
- Reading
- Military Background
- Asset Protection
- Claims
- Facility Management
- Store Operations
- Food Service Management
- Forklift
- Friendliness
- Binding
- Dusting
- Reimbursement
- First In, First Out
- Check Cashing
- Long-Term Disability
- Associates
- Retail Banking
- Payment Processing
- Courteous
- Client Services
- Complaint Resolution
- Customer Satisfaction
- Cashier Skills
- Referrals
- Inbound/Outbound Calling
- Customer Relations
- High School Diploma
- Retail
- Written Communication
- Telephone Skills
- Collaboration
- Reporting
- Filing
- Regulations
- Multitasking
- Policy Development
- Sales
- Problem Solving
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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