Customer Service Jobs in Detroit, MI
A Customer Service Representative in the banking industry serves as the primary point of contact for customers, providing essential support for their banking needs. Representatives interact with customers via numerous channels - such as phone, email, or in-person - to answer inquiries, resolve issues, and provide information about banking products and services. They ensure customer satisfaction, foster customer relationships, and contribute significantly to customer retention and loyalty. Their role is crucial in delivering a positive customer experience, thereby directly impacting the bank's reputation and profitability.
Essential skills for a Customer Service Representative in the banking industry include strong communication and problem-solving abilities, patience, empathy, the ability to handle stress, and an in-depth understanding of the bank's products and services. Knowledge of CRM software and experience in the banking or financial sector are typically preferable. While specific certifications aren't usually required, a degree in business or finance can be advantageous. Some may also pursue certifications in customer service, such as the Certified Customer Service Professional (CCSP) designation. Prior roles that can lead to a Customer Service position in banking include Teller, Customer Service Assistant, or Sales Associate in the finance or retail sector.
Retail Customer Service Associate
- West Bloomfield, MI (21 miles from Detroit, MI)
- 5 hours ago
- West Bloomfield, MI (21 miles from Detroit, MI)
- 5 hours ago
This customer service focused team member is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping....
Pharmacy Customer Service Associate
- Dearborn, MI (6 miles from Detroit, MI)
- 16 hours ago
- Dearborn, MI (6 miles from Detroit, MI)
- 16 hours ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
- Belleville, MI (24 miles from Detroit, MI)
- 2 days ago
- Belleville, MI (24 miles from Detroit, MI)
- 2 days ago
Client Services Representative Role Summary Our client is seeking a Client Services Representative to join their growing team. Reporting to the Client Services Manager, the Client Services...
- Livonia, MI (15 miles from Detroit, MI)
- 3 days ago
- Livonia, MI (15 miles from Detroit, MI)
- 3 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Retail Loss Prevention Customer Service Associate II
- Farmington Hills, MI (20 miles from Detroit, MI)
- 3 days ago
- Farmington Hills, MI (20 miles from Detroit, MI)
- 3 days ago
service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...
Client Service Representative Southfield, MI 10am-7pm ET
- Southfield, MI (15 miles from Detroit, MI)
- 4 days ago
- Southfield, MI (15 miles from Detroit, MI)
- 4 days ago
. + Carry out standard customer service activities and handle customer inquiries relating to account activity. + Assisting callers with technical questions regarding online access. + Conduct data entry...
Customer Service Associate - Temporary
- Saint Clair Shores, MI (11 miles from Detroit, MI)
- 4 days ago
- Saint Clair Shores, MI (11 miles from Detroit, MI)
- 4 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
TJ Maxx Roseville Loss Prevention Customer Service Associate
- Roseville, MI (12 miles from Detroit, MI)
- 7 days ago
- Roseville, MI (12 miles from Detroit, MI)
- 7 days ago
service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...
Customer Service Representative (Teller)
- Eastpointe, MI (10 miles from Detroit, MI)
- 15 days ago
- Eastpointe, MI (10 miles from Detroit, MI)
- 15 days ago
First State Bank -- Job Description**** ****Job Title:** Customer Service Representative **Status** Non-Exempt**Department:** Retail Services**Reports To:** Retail Services **Primary Purpose of the...
Uniformed Loss Prevention Customer Service Associate II
- Detroit, MI
- 19 days ago
- Detroit, MI
- 19 days ago
service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...
- Sterling Heights, MI (15 miles from Detroit, MI)
- 20 days ago
- Sterling Heights, MI (15 miles from Detroit, MI)
- 20 days ago
in-depth knowledge of company services and will be a fellow team member within the Customer Service Department....
Retail Customer Service Associate
- Utica, MI (22 miles from Detroit, MI)
- 29 days ago
- Utica, MI (22 miles from Detroit, MI)
- 29 days ago
Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 45600 Utica Park Blvd, Utica, MI...
Retail Customer Service Associate
- Madison Heights, MI (11 miles from Detroit, MI)
- 29 days ago
- Madison Heights, MI (11 miles from Detroit, MI)
- 29 days ago
Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 31020 John R Rd, Madison Heights...
Financial Paraplanner/Client Service Specialist
- Troy, MI (18 miles from Detroit, MI)
- 30+ days ago
- Troy, MI (18 miles from Detroit, MI)
- 30+ days ago
Golden Reserve is looking for an experienced Client Services Specialist (CSS). Our CSS is a mix of a Paraplanner and Client Services Coordinator. Unlike other financial institutions, this is NOT...
- Troy, MI (18 miles from Detroit, MI)
- 30+ days ago
- Troy, MI (18 miles from Detroit, MI)
- 30+ days ago
OBJECTIVES OF THIS ROLE: Cross-sell all bank products and coordinate with other departments to do so. Utilize sales training skills to provide outstanding customer service....
Demographic Data for Detroit, MI
Moving to Detroit, MI? Find some basic demographic data about Detroit, MI below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Detroit, MI
Highest Education Level
Customer Services in Detroit, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- English
- Merchandising
- Scanning
- Purchasing
- Baking
- Quality Improvement
- Store Management
- Food and Beverage Management
- Reading
- Military Background
- Asset Protection
- Claims
- Facility Management
- Store Operations
- Food Service Management
- Friendliness
- Education Experience
- Dusting
- Reimbursement
- Check Cashing
- Long-Term Disability
- Associates
- Retail Banking
- Commercial Banking
- Commercial Lending
- First In, First Out
- Payment Processing
- Courteous
- Client Services
- Complaint Resolution
- Cashier Skills
- Customer Satisfaction
- Referrals
- Inbound/Outbound Calling
- Math
- Customer Relations
- Retail
- High School Diploma
- Written Communication
- Telephone Skills
- Collaboration
- Filing
- Regulations
- Policy Development
- Sales
- Multitasking
- Problem Solving
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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