Customer Service Jobs in Birmingham, MI
A Customer Service Representative in the banking industry serves as the primary point of contact for customers, providing essential support for their banking needs. Representatives interact with customers via numerous channels - such as phone, email, or in-person - to answer inquiries, resolve issues, and provide information about banking products and services. They ensure customer satisfaction, foster customer relationships, and contribute significantly to customer retention and loyalty. Their role is crucial in delivering a positive customer experience, thereby directly impacting the bank's reputation and profitability.
Essential skills for a Customer Service Representative in the banking industry include strong communication and problem-solving abilities, patience, empathy, the ability to handle stress, and an in-depth understanding of the bank's products and services. Knowledge of CRM software and experience in the banking or financial sector are typically preferable. While specific certifications aren't usually required, a degree in business or finance can be advantageous. Some may also pursue certifications in customer service, such as the Certified Customer Service Professional (CCSP) designation. Prior roles that can lead to a Customer Service position in banking include Teller, Customer Service Assistant, or Sales Associate in the finance or retail sector.
Pharmacy Customer Service Associate
- Clarkston, MI (15 miles from Birmingham, MI)
- 16 hours ago
- Clarkston, MI (15 miles from Birmingham, MI)
- 16 hours ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
- Southgate, MI (23 miles from Birmingham, MI)
- 23 hours ago
- Southgate, MI (23 miles from Birmingham, MI)
- 23 hours ago
ESSENTIAL FUNCTIONS: Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms Scheduling and confirming appointments Placing outbound...
- Clinton Twp, MI (15 miles from Birmingham, MI)
- 1 day ago
- Clinton Twp, MI (15 miles from Birmingham, MI)
- 1 day ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Retail Customer Service Associate
- Detroit, MI (15 miles from Birmingham, MI)
- 1 day ago
- Detroit, MI (15 miles from Birmingham, MI)
- 1 day ago
This customer service focused team member is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping....
Customer Service Associate - Temporary
- Southfield, MI (5 miles from Birmingham, MI)
- 1 day ago
- Southfield, MI (5 miles from Birmingham, MI)
- 1 day ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Client Service Representative, National Accounts
- Novi, MI (16 miles from Birmingham, MI)
- 6 days ago
- Novi, MI (16 miles from Birmingham, MI)
- 6 days ago
Job Responsibilities and Requirements The Client Service Representative, National Accounts works closely with the National Client Managers, Account Consultants and their leadership, as a liaison...
Amazon Locker+ Customer Service Associate Job Overview Youre on your way to joining the dedicated team at Amazon that makes the return and pickup of packages convenient for our customers at our Locker...
Customer Service Representative
- Harper Woods, MI (16 miles from Birmingham, MI)
- 14 days ago
- Harper Woods, MI (16 miles from Birmingham, MI)
- 14 days ago
Overview As a Customer Service Representative, youll build connections and offer a wide range of products and services to our diverse customer base....
Administrative/Customer Service Associate
- Macomb, MI (17 miles from Birmingham, MI)
- 15 days ago
- Macomb, MI (17 miles from Birmingham, MI)
- 15 days ago
**Skill Requirements** + **Must-Have Requirements:** + Proven **leadership** in **customer service** or **call center** environments + Strong **communication** and **coaching skills** + Proficiency...
Delivery Station Customer Service Associate, DSL
- Sterling Heights, MI (7 miles from Birmingham, MI)
- 15 days ago
- Sterling Heights, MI (7 miles from Birmingham, MI)
- 15 days ago
Within Customer Service, there are opportunities in process improvement, customer experience, data analysis and customer retention....
- Westland, MI (16 miles from Birmingham, MI)
- 19 days ago
- Westland, MI (16 miles from Birmingham, MI)
- 19 days ago
The Customer Service Associate is critical in ensuring we meet that goal....
- Detroit, MI (15 miles from Birmingham, MI)
- 20 days ago
- Detroit, MI (15 miles from Birmingham, MI)
- 20 days ago
Essential Requirements: High School Diploma or equivalent Passion for customer service with 100% customer focus 2 year of customer service experience Ability to handle multiple tasks and have good organizational...
Retail Loss Prevention Customer Service Associate II
- Allen Park, MI (19 miles from Birmingham, MI)
- 22 days ago
- Allen Park, MI (19 miles from Birmingham, MI)
- 22 days ago
service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...
Retail Loss Prevention Uniformed Customer Service Associate
- Roseville, MI (14 miles from Birmingham, MI)
- 22 days ago
- Roseville, MI (14 miles from Birmingham, MI)
- 22 days ago
service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...
Customer Service Representative
- Livonia, MI (14 miles from Birmingham, MI)
- 90+ days ago
- Livonia, MI (14 miles from Birmingham, MI)
- 90+ days ago
Overview As a Customer Service Representative, you'll build connections and offer a wide range of products and services to our diverse customer base....
Demographic Data for Birmingham, MI
Moving to Birmingham, MI? Find some basic demographic data about Birmingham, MI below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Birmingham, MI
Highest Education Level
Customer Services in Birmingham, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- English
- Merchandising
- Scanning
- Purchasing
- Baking
- Quality Improvement
- Quality Control Inspection
- Store Management
- Food and Beverage Management
- Reading
- Military Background
- Asset Protection
- Claims
- Facility Management
- Store Operations
- Food Service Management
- Forklift
- Friendliness
- Binding
- Dusting
- Reimbursement
- First In, First Out
- Check Cashing
- Long-Term Disability
- Associates
- Retail Banking
- Payment Processing
- Courteous
- Client Services
- Complaint Resolution
- Customer Satisfaction
- Cashier Skills
- Referrals
- Inbound/Outbound Calling
- Customer Relations
- High School Diploma
- Retail
- Written Communication
- Telephone Skills
- Collaboration
- Reporting
- Filing
- Regulations
- Multitasking
- Policy Development
- Sales
- Problem Solving
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Related Career Advice Articles
Career Spotlight: Personal Banker
What does a personal banker do? Is a personal banker salary rewarding? Get answers to these questions and more in our guide to personal banker careers.
Read article »
How to Decide Between Investment Banking and Commercial Banking
Many finance professionals begin the career planning phase by taking some time to figure out whether they want to pursue commercial banking or investment banking. While both career paths can reap great rewards, each comes with a different set of responsibilities and skills. Here is a breakdown of some of the factors that separate careers in investment and commercial banking to consider.
Read article »