Customer Service Jobs in Battle Creek, MI
A Customer Service Representative in the banking industry serves as the primary point of contact for customers, providing essential support for their banking needs. Representatives interact with customers via numerous channels - such as phone, email, or in-person - to answer inquiries, resolve issues, and provide information about banking products and services. They ensure customer satisfaction, foster customer relationships, and contribute significantly to customer retention and loyalty. Their role is crucial in delivering a positive customer experience, thereby directly impacting the bank's reputation and profitability.
Essential skills for a Customer Service Representative in the banking industry include strong communication and problem-solving abilities, patience, empathy, the ability to handle stress, and an in-depth understanding of the bank's products and services. Knowledge of CRM software and experience in the banking or financial sector are typically preferable. While specific certifications aren't usually required, a degree in business or finance can be advantageous. Some may also pursue certifications in customer service, such as the Certified Customer Service Professional (CCSP) designation. Prior roles that can lead to a Customer Service position in banking include Teller, Customer Service Assistant, or Sales Associate in the finance or retail sector.
Customer Service Representative - Video Banking Center
- Portage, MI (24 miles from Battle Creek, MI)
- 2 hours ago
- Portage, MI (24 miles from Battle Creek, MI)
- 2 hours ago
Resolves customer service inquiries and issues. Recommends appropriate solutions. Refers complex or reoccurring issues....
Pharmacy Customer Service Associate
- Kalamazoo, MI (23 miles from Battle Creek, MI)
- 3 days ago
- Kalamazoo, MI (23 miles from Battle Creek, MI)
- 3 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
- Richland, MI (18 miles from Battle Creek, MI)
- 23 days ago
- Richland, MI (18 miles from Battle Creek, MI)
- 23 days ago
The CSR is the pivot around which the hospital operates and is responsible for: Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to...
- Richland, MI (18 miles from Battle Creek, MI)
- 23 days ago
- Richland, MI (18 miles from Battle Creek, MI)
- 23 days ago
The CSR is the pivot around which the hospital operates and is responsible for: Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to...
Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 12737 6 Mile Rd, Battle Creek, MI...
Customer Service Associate- PRN/Variable Shift Every Other Weekend Required
- Kalamazoo, MI (23 miles from Battle Creek, MI)
- 45+ days ago
- Kalamazoo, MI (23 miles from Battle Creek, MI)
- 45+ days ago
Some related Customer Service experience preferred....
Client Service Representative - Overnight Shift
- Kalamazoo, MI (23 miles from Battle Creek, MI)
- 60+ days ago
- Kalamazoo, MI (23 miles from Battle Creek, MI)
- 60+ days ago
Client Service Representative Duties: Customer service functions such greeting clients and handling multi-line telephones Scheduling and confirming appointments Placing outbound calls for follow-ups...
Demographic Data for Battle Creek, MI
Moving to Battle Creek, MI? Find some basic demographic data about Battle Creek, MI below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Battle Creek, MI
Highest Education Level
Customer Services in Battle Creek, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- English
- Merchandising
- Scanning
- Purchasing
- Baking
- Quality Improvement
- Quality Control Inspection
- Store Management
- Food and Beverage Management
- Reading
- Military Background
- Asset Protection
- Claims
- Facility Management
- Store Operations
- Food Service Management
- Forklift
- Friendliness
- Binding
- Dusting
- Reimbursement
- First In, First Out
- Check Cashing
- Long-Term Disability
- Associates
- Retail Banking
- Payment Processing
- Courteous
- Client Services
- Complaint Resolution
- Customer Satisfaction
- Cashier Skills
- Referrals
- Inbound/Outbound Calling
- Customer Relations
- High School Diploma
- Retail
- Written Communication
- Telephone Skills
- Collaboration
- Reporting
- Filing
- Regulations
- Multitasking
- Policy Development
- Sales
- Problem Solving
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Related Career Advice Articles

Career Spotlight: Personal Banker
What does a personal banker do? Is a personal banker salary rewarding? Get answers to these questions and more in our guide to personal banker careers.
Read article »
How to Decide Between Investment Banking and Commercial Banking
Many finance professionals begin the career planning phase by taking some time to figure out whether they want to pursue commercial banking or investment banking. While both career paths can reap great rewards, each comes with a different set of responsibilities and skills. Here is a breakdown of some of the factors that separate careers in investment and commercial banking to consider.
Read article »