Customer Service Jobs in Gaithersburg, MD
A Customer Service Representative in the banking industry serves as the primary point of contact for customers, providing essential support for their banking needs. Representatives interact with customers via numerous channels - such as phone, email, or in-person - to answer inquiries, resolve issues, and provide information about banking products and services. They ensure customer satisfaction, foster customer relationships, and contribute significantly to customer retention and loyalty. Their role is crucial in delivering a positive customer experience, thereby directly impacting the bank's reputation and profitability.
Essential skills for a Customer Service Representative in the banking industry include strong communication and problem-solving abilities, patience, empathy, the ability to handle stress, and an in-depth understanding of the bank's products and services. Knowledge of CRM software and experience in the banking or financial sector are typically preferable. While specific certifications aren't usually required, a degree in business or finance can be advantageous. Some may also pursue certifications in customer service, such as the Certified Customer Service Professional (CCSP) designation. Prior roles that can lead to a Customer Service position in banking include Teller, Customer Service Assistant, or Sales Associate in the finance or retail sector.
- Chantilly, VA (22 miles from Gaithersburg, MD)
- 45+ days ago
- Chantilly, VA (22 miles from Gaithersburg, MD)
- 45+ days ago
Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary : The Customer Service Associate works in support of the store management team to facilitate...
Retail Customer Service Associate
- Washington, DC (18 miles from Gaithersburg, MD)
- 5 hours ago
- Washington, DC (18 miles from Gaithersburg, MD)
- 5 hours ago
This customer service focused team member is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping....
Amazon Locker+ Customer Service Associate
- Rockville, MD (4 miles from Gaithersburg, MD)
- 18 hours ago
- Rockville, MD (4 miles from Gaithersburg, MD)
- 18 hours ago
Amazon Locker+ Customer Service Associate Job Overview Youre on your way to joining the dedicated team at Amazon that makes the return and pickup of packages convenient for our customers at our Locker...
Loss Prevention Customer Service Associate II
- Capitol Heights, MD (19 miles from Gaithersburg, MD)
- 1 day ago
- Capitol Heights, MD (19 miles from Gaithersburg, MD)
- 1 day ago
service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...
- Silver Spring, MD (12 miles from Gaithersburg, MD)
- 1 day ago
- Silver Spring, MD (12 miles from Gaithersburg, MD)
- 1 day ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
- Arlington, VA (18 miles from Gaithersburg, MD)
- 2 days ago
- Arlington, VA (18 miles from Gaithersburg, MD)
- 2 days ago
Cross-sells and refers non-traditional Bank products e.g., insurance & investments to meet established goals....
Customer Service Associate - Temporary
- Falls Church, VA (18 miles from Gaithersburg, MD)
- 2 days ago
- Falls Church, VA (18 miles from Gaithersburg, MD)
- 2 days ago
. + Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact,...
- Ashburn, VA (17 miles from Gaithersburg, MD)
- 2 days ago
- Ashburn, VA (17 miles from Gaithersburg, MD)
- 2 days ago
the store including food service, point of sale duties, customer service, general housekeeping, and other related functions....
- Alexandria, VA (23 miles from Gaithersburg, MD)
- 2 days ago
- Alexandria, VA (23 miles from Gaithersburg, MD)
- 2 days ago
We are hiring for both Full Time and Part Time Customer Service Associates. **What you can expect:** + The opportunity to celebrate uniqueness....
Customer Service Representative
- Silver Spring, MD (12 miles from Gaithersburg, MD)
- 3 days ago
- Silver Spring, MD (12 miles from Gaithersburg, MD)
- 3 days ago
Responsibilities The Customer Service Representative establishes, retains and deepens relationships with new and existing clients....
Sales & Customer Service Associate
- Fairfax, VA (22 miles from Gaithersburg, MD)
- 3 days ago
- Fairfax, VA (22 miles from Gaithersburg, MD)
- 3 days ago
service and help everyone feel valued and understood Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients...
- Fairfax, VA (22 miles from Gaithersburg, MD)
- 4 days ago
- Fairfax, VA (22 miles from Gaithersburg, MD)
- 4 days ago
The CSR is the pivot around which the hospital operates and is responsible for: Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to...
Part Time Flexible Customer Service Associate-U
- Alexandria, VA (23 miles from Gaithersburg, MD)
- 4 days ago
- Alexandria, VA (23 miles from Gaithersburg, MD)
- 4 days ago
Job Qualifications: Previous customer service experience and sales skills. Ability to work in a fast-paced environment with a variety of tasks....
Veterinary Receptionist / Client Service Representative (Full Time)
- Gaithersburg, MD
- 4 days ago
- Gaithersburg, MD
- 4 days ago
service, i.e. veterinary, restaurant, retail, or service business Candidate must have a high school diploma or equivalent....
Customer Service Associate Team Leader (Front End Support Assistant Manager)
- Silver Spring, MD (12 miles from Gaithersburg, MD)
- 5 days ago
- Silver Spring, MD (12 miles from Gaithersburg, MD)
- 5 days ago
Job Responsibilities: Models and delivers outstanding customer service. Sets and achieves the highest standards of retail execution....
Demographic Data for Gaithersburg, MD
Moving to Gaithersburg, MD? Find some basic demographic data about Gaithersburg, MD below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Gaithersburg, MD
Highest Education Level
Customer Services in Gaithersburg, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- English
- Merchandising
- Scanning
- Purchasing
- Ordering
- Baking
- Quality Improvement
- Store Management
- Food and Beverage Management
- Reading
- Military Background
- Asset Protection
- Claims
- Facility Management
- Store Operations
- Food Service Management
- Friendliness
- Education Experience
- Dusting
- Reimbursement
- Check Cashing
- Long-Term Disability
- Associates
- Retail Banking
- Commercial Banking
- Commercial Lending
- First In, First Out
- Payment Processing
- Courteous
- Client Services
- Complaint Resolution
- Cashier Skills
- Customer Satisfaction
- Referrals
- Inbound/Outbound Calling
- Math
- Customer Relations
- Retail
- High School Diploma
- Written Communication
- Telephone Skills
- Collaboration
- Filing
- Regulations
- Policy Development
- Sales
- Multitasking
- Problem Solving
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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