Customer Service Jobs in Highland Heights, KY
A Customer Service Representative in the banking industry serves as the primary point of contact for customers, providing essential support for their banking needs. Representatives interact with customers via numerous channels - such as phone, email, or in-person - to answer inquiries, resolve issues, and provide information about banking products and services. They ensure customer satisfaction, foster customer relationships, and contribute significantly to customer retention and loyalty. Their role is crucial in delivering a positive customer experience, thereby directly impacting the bank's reputation and profitability.
Essential skills for a Customer Service Representative in the banking industry include strong communication and problem-solving abilities, patience, empathy, the ability to handle stress, and an in-depth understanding of the bank's products and services. Knowledge of CRM software and experience in the banking or financial sector are typically preferable. While specific certifications aren't usually required, a degree in business or finance can be advantageous. Some may also pursue certifications in customer service, such as the Certified Customer Service Professional (CCSP) designation. Prior roles that can lead to a Customer Service position in banking include Teller, Customer Service Assistant, or Sales Associate in the finance or retail sector.
Customer Service Associate - Weekend Availability
- Florence, KY (10 miles from Highland Heights, KY)
- 4 hours ago
- Florence, KY (10 miles from Highland Heights, KY)
- 4 hours ago
As the name suggests, your main priority is to provide great customer service....
- Mason, OH (24 miles from Highland Heights, KY)
- 1 day ago
- Mason, OH (24 miles from Highland Heights, KY)
- 1 day ago
service and long-term supportWho You Are:Driven and coachable, with a desire to earn what you're worthGreat communicator with strong people skillsNo sales experience?...
Remote Work- Cincinnati, OH (10 miles from Highland Heights, KY)
- 2 days ago
- Cincinnati, OH (10 miles from Highland Heights, KY)
- 2 days ago
business and part of a respected franchise network across the United States and Canada, is seeking a Customer Service Associate to join their team in Blue Ash....
- Groesbeck, OH (14 miles from Highland Heights, KY)
- 2 days ago
- Groesbeck, OH (14 miles from Highland Heights, KY)
- 2 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Customer Service Representative
- Milford, OH (15 miles from Highland Heights, KY)
- 4 days ago
- Milford, OH (15 miles from Highland Heights, KY)
- 4 days ago
As a Bank Customer Service Representative, associates are required to work within defined guidelines, to facilitate service conversations on Banking Auto Loans line of business or product set....
Pharmacy Customer Service Associate
- West Chester, OH (22 miles from Highland Heights, KY)
- 5 days ago
- West Chester, OH (22 miles from Highland Heights, KY)
- 5 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Commercial Banker - Emerging Middle Market - Vice President
- Cincinnati, OH (10 miles from Highland Heights, KY)
- 11 days ago
- Cincinnati, OH (10 miles from Highland Heights, KY)
- 11 days ago
technical infrastructure through automation while embracing the innovative opportunities offered by new technologies Required Qualifications, Capabilities and Skills 5+ years of experience in direct lending...
Customer Service Associate - Temporary
- Harrison, OH (22 miles from Highland Heights, KY)
- 12 days ago
- Harrison, OH (22 miles from Highland Heights, KY)
- 12 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
- Maineville, OH (24 miles from Highland Heights, KY)
- 12 days ago
- Maineville, OH (24 miles from Highland Heights, KY)
- 12 days ago
Outstanding customer service skills, with a focus on providing a positive experience. Strong organizational skills and attention to detail, ensuring accuracy in all tasks....
- Hebron, KY (15 miles from Highland Heights, KY)
- 18 days ago
- Hebron, KY (15 miles from Highland Heights, KY)
- 18 days ago
ESSENTIAL JOB FUNCTIONS Responds to orders, general client inquiries, invoice questions and client complaints. Resolves issues with orders, delivery dates or service. Resolves the client's...
Client Service Representative I
- Cincinnati, OH (10 miles from Highland Heights, KY)
- 18 days ago
- Cincinnati, OH (10 miles from Highland Heights, KY)
- 18 days ago
Overview Client Service Representative I - Cincinnati, OH - Monday - Friday 8:30AM-5:00PM Demonstrates skill and passion to deliver an exceptional and consistent customer experience of a moderate...
- Cincinnati, OH (10 miles from Highland Heights, KY)
- 22 days ago
- Cincinnati, OH (10 miles from Highland Heights, KY)
- 22 days ago
issues for escalation Maintains a high standard of work product and professionalism Preferred Associate's Degree or some College Commercial credit experience Background in lending or debt collection...
Retail Customer Service Associate
- Springdale, OH (19 miles from Highland Heights, KY)
- 28 days ago
- Springdale, OH (19 miles from Highland Heights, KY)
- 28 days ago
Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 800 Kemper Commons Cir, Springdale...
Retail Customer Service Associate
- Cincinnati, OH (10 miles from Highland Heights, KY)
- 28 days ago
- Cincinnati, OH (10 miles from Highland Heights, KY)
- 28 days ago
Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 5375 N Bend Rd, Cincinnati, OH 45247...
Client Service Representative - Employee Health & Benefits (Entry Level)
- Loveland, OH (15 miles from Highland Heights, KY)
- 30+ days ago
- Loveland, OH (15 miles from Highland Heights, KY)
- 30+ days ago
About Marsh McLennan Agency Midwest Marsh McLennan Agency's Midwest Region is a full-service brokerage providing business insurance, employee benefits, private client insurance, and retirement...
Demographic Data for Highland Heights, KY
Moving to Highland Heights, KY? Find some basic demographic data about Highland Heights, KY below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Highland Heights, KY
Highest Education Level
Customer Services in Highland Heights, KY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- English
- Merchandising
- Scanning
- Purchasing
- Baking
- Quality Improvement
- Quality Control Inspection
- Store Management
- Food and Beverage Management
- Reading
- Military Background
- Asset Protection
- Claims
- Facility Management
- Store Operations
- Food Service Management
- Friendliness
- Education Experience
- Dusting
- Reimbursement
- Check Cashing
- Long-Term Disability
- Associates
- Retail Banking
- Commercial Banking
- Commercial Lending
- First In, First Out
- Payment Processing
- Courteous
- Client Services
- Complaint Resolution
- Cashier Skills
- Customer Satisfaction
- Referrals
- Inbound/Outbound Calling
- Math
- Customer Relations
- Retail
- High School Diploma
- Written Communication
- Telephone Skills
- Collaboration
- Filing
- Regulations
- Policy Development
- Sales
- Multitasking
- Problem Solving
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Related Career Advice Articles
Career Spotlight: Personal Banker
What does a personal banker do? Is a personal banker salary rewarding? Get answers to these questions and more in our guide to personal banker careers.
Read article »
How to Decide Between Investment Banking and Commercial Banking
Many finance professionals begin the career planning phase by taking some time to figure out whether they want to pursue commercial banking or investment banking. While both career paths can reap great rewards, each comes with a different set of responsibilities and skills. Here is a breakdown of some of the factors that separate careers in investment and commercial banking to consider.
Read article »