Video Banker - College Graduate

Launch Your Career in Digital Banking

Video Banker - College Graduate

Schedule: Monday - Thursday, 8:00 a.m. - 5:00 p.m. & Friday, 8:00 am - 6:00 pm.

Compensation: Depending On Experience

Start Your Professional Journey with Us

Are you a recent college graduate looking to kickstart a meaningful career in finance, technology, or customer experience? As a Video Banker - College Graduate, you'll gain handson experience working directly with members through modern digital channels-video, chat, and secure messaging-while building skills that support longterm career growth within the Credit Union.

This role is ideal for motivated graduates who enjoy problemsolving, building relationships, and representing a trusted brand with confidence and professionalism-on camera and beyond.

What You'll Do

You'll be at the heart of our digital member experience, helping people manage their financial needs while learning how a financial institution operates from the inside.

Key responsibilities include:

• Deliver exceptional member service through video, chat, email, and secure messaging
• Build rapport and identify member needs through active listening and engaging conversations
• Assist with account servicing, account openings, and digital banking tools
• Resolve complex inquiries such as ACH issues, Reg E disputes, stop payments, and account closures
• Manage the full accountopening process, including document review and system uploads
• Collaborate with teams like IT, Operations, and Collections to resolve escalated issues
• Maintain productivity and support team goals during highvolume periods

What You'll Gain

• Realworld experience in financial services and digital banking
• Strong communication and relationshipbuilding skills
• Exposure to compliance, risk management, and operational procedures
• Opportunities for professional development and career advancement
• Confidence working on camera and in a fastpaced, professional environment

What We're Looking For

• Bachelor's degree (required)
• Interest in customer service, financial services, or relationshipbased roles
• Strong communication skills-verbal, written, and on camera
• Ability to problemsolve, multitask, and make thoughtful decisions
• Comfort using technology, multiple systems, and Microsoft Office
• Professional presence, reliability, and attention to detail

Customer service, sales, or campus leadership experience is a plus-but not required.

Professional & Compliance Standards

• Follow all regulatory and internal policies (BSA, OFAC, audit, and security standards)
• Safeguard member confidentiality and sensitive information
• Maintain accurate documentation and records
• Represent the Credit Union with integrity and professionalism

Physical & Work Environment

• Deskbased role (approximately 95% of the workday)
• Extended computer use required
• Ability to lift up to 25 pounds

Why Join Us?

At TENCU, you're more than an employee, you're part of a mission to improve financial wellbeing while growing your own career. If you're eager to learn, ready to connect with people, and excited to work in a technologydriven environment, we'd love to meet you.

Apply today and take the first step toward a career with purpose.