Pennymac (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U.S. mortgage loans and the management of investments related to the U.S. mortgage market.
At Pennymac, our people are the foundation of our success and at the heart of our dynamic work culture. Together, we work towards a unified goal of helping millions of Americans achieve aspirations of homeownership through the complete mortgage journey.
Job OverviewThe Mortgage Loan Associate serves as a development opportunity progressing into a Licensed Loan Officer role. As a Loan Associate , you will participate in a comprehensive sales training and licensing program with the requirement of passing National licensing and internal exams and graduating to the Loan Officer role within three months of employment
A Typical DayThe Mortgage Loan Associate role is a structured development opportunity designed to launch your career as a Licensed Mortgage Loan Officer . In this role, you will participate in a comprehensive sales training and licensing program, gaining hands-on experience while building the skills needed to transition into a full Loan Officer position within three months of employment.
The role of the Mortgage Loan Officer is to serve as a trusted financial consultant, engaging existing customers in our $700B+ serviced portfolio via phone to help them achieve their current and future home financing goals. The average estimated salary plus incentives for this position is $184,500 to $249,000 with uncapped potential earnings.
You’ll work alongside experienced Loan Officers, participate in live training sessions, and learn how to consult with customers on their home financing needs. This role is ideal for motivated individuals who thrive in a fast-paced environment and are eager to build a long-term career in mortgage lending.
What You’ll Do During the ProgramYour primary focus is to successfully complete the training and licensing program while preparing to serve customers as a Licensed Loan Officer:
Complete a minimum of 20 hours of NMLS pre-licensure education
Successfully complete all required training curriculum, classroom sessions, role play, and internal assessments
Actively participate in coaching, shadowing, and interactions with existing Loan OfficersTake and pass the NMLS Uniform State Test (UST) within three months as a condition of continued employment
Demonstrate strong product knowledge, compliance awareness, and consultative selling skills
As a Mortgage Loan Officer , your primary focus is to improve the customer's financial situation through expert advice and product solutions:
Serve as a trusted advisor: Build rapport, evaluate customer needs and take a consultative approach toward customizing the best solution to improve their overall financial situation while leveraging our large suite of first and second mortgage products.
Provide tailored solutions: Recommend the loan solutions that best improve the customer's overall financial position and clearly explain how our competitive offer meets their specific needs.
Guide customers through the application process: Assist applicants through the entire application process, disclosure review, secure pricing and submit the loan to operations.
Pipeline Management: Manage pipeline activities efficiently while meeting production goals and maintaining strict adherence to all compliance requirements and lending regulations.
Service Excellence: As a representative of one of the largest residential mortgage lenders in the U.S., maintain a "Best in Class" experience to every caller, reflecting the organization’s culture and values.
What Makes This Role Different
New Hire Training: A robust 5-week training and licensing program, to obtain your NMLS and to build a strong foundation of mortgage lending that prepares and qualifies you to then transition to our 5 week loan officer training program.
Loan Officer training includes live sales calls, enabling a faster ramp-up to role proficiency while simultaneously building a loan pipeline and increasing earning potential.
Warm Leads: A high volume of high-quality, inbound leads primarily from existing Pennymac customers
Cutting Edge Origination System: Designed for speed and efficiency, empowers our loan officers and simplifies the end to end process.
Highly competitive products and rates : Access to a full suite of first and second mortgage products with highly competitive mortgage rates to provide the best solutions for each customer.
Career Trajectory: Substantial career growth and development opportunities within a large, well-rounded organization (Retail, Correspondent, Wholesale and Servicing).
Join a purpose-driven team. Transform the future of homeownership - and your career!
Career Launch Program: A defined path from entry-level to Licensed Loan Officer in as little as three months
Hands-On Training: Live classroom sessions, role play, coaching, and real-world exposure to loan origination
Clear Advancement: Successful program completion leads directly into a Loan Officer role
Purpose-Driven Work: Help customers make meaningful financial decisions that support homeownership goals
Strong Culture: Join a collaborative, team-oriented environment focused on growth and excellence
What Youll Bring
Diverse professional backgrounds welcome, prior lending or sales experience is helpful but not required
- Must be fluent in Spanish
Excellent interpersonal, written, and verbal communication skills
Ability to multitask and thrive in a fast-paced environment while navigating multiple systems and applications
Strong sense of responsibility, organization, and follow-through
High attention to detail with the ability to work independently
Team-oriented mindset with a willingness to collaborate and support othersStrong critical thinking, problem-solving, and sound judgment skills
Demonstrated alignment with Pennymac’s values and commitment to delivering exceptional service
Why You Should Join
As one of the top mortgage lenders in the country, Pennymac has helped over 4 million lifetime homeowners achieve and sustain their aspirations of home. Our vision is to be the most trusted partner for home. Together, 4,000 Pennymac team members across the country are guided by our core values: to be Accountable, Reliable and Ethical in all that we do. Pennymac is committed to conducting a business that makes positive contributions and promotes long-term sustainable growth and to fostering an equitable and inclusive environment, where all employees and customers feel valued, respected and supported.
Benefits That Bring It Home: Whether you're looking for flexible benefits for today, setting up short-term goals for tomorrow, or planning for long-term success and retirement, Pennymac's benefits have you covered. Some key benefits include:
- Comprehensive Medical, Dental, and Vision
- Paid Time Off Programs including vacation, holidays, illness, and parental leave
- Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations)
- Retirement benefits, life insurance, 401k match, and tuition reimbursement
- Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships
To learn more about our benefits visit:
For residents with state required benefit information, additional information can be found at: additional-benefits- information
Compensation: Individual salary may vary based on multiple factors including specific role, geographic location / market data, and skills and experience as defined below:
- Lower in range - Building skills and experience in the role
- Mid-range - Experience and skills align with proficiency in the role
- Higher in range - Experience and skills add value above typical requirements of the role
Some roles may be eligible for performance-based compensation and/or stock-based incentives awarded to employees based on company and individual performance.
Salary$50,000 - $250,000
Work Model
OFFICE