Concierge Banking Consultant

Responsibilities include, but are not limited to:

• Manages the loan client relationships and lending inquiries for Concierge Borrowers. Assures loan applications, approvals and closings meet or exceed timing expectations. Primary Contact for life of loan and relationship.
• Handles complex loan inquiries for all Valley Departments and Markets and assists the Concierge Banking Manager and Market/Regional President with assigned relationships.
• Analyzes and reviews loan documents to ensure completeness and makes loan product, pricing and structure determination.
• Represent the Bank with borrowers, borrower's representatives, consultants, attorneys, and title companies by attending loan closings as needed to ensure loans are properly closed and documented.
• Works with assigned clients and loans to resolve issues that may arise with documentation, exceptions or funding's to ensure loans follow policy guidelines, documentation, and exception parameters.
• Communicates with external entities (i.e. clients, Attorneys, Appraisers, Title Companies, etc.) on behalf of Valley.
• Communicates with internal partners to assess scenario and establish expectations.
• Create recommended solutions and proposed terms with appropriate discounts, and service level commitment.

Required Skills:

• Highly fluent and transactional for Mortgage, Home Equity and Consumer Loan Origination.
• Knowledgeable, polished and confident manner to interact appropriately with business owners and executives.
• Requires high degree of organization, time management and proficiency in handling Concierge clientele to provide exceptional service levels, solutions, follow up, and communication.
• Must be a subject matter expert on Valley Consumer Lending Programs with a depth of knowledge and awareness of Valley's referral partners and solutions.
• Customer service expert motivated to exceed referral source and Concierge clientele expectations.

Required Experience:

• High School Diploma or GED and a minimum of 5 years of retail mortgage origination experience.
• NMLS Registration in good standing.
• Bachelor's Degree in Business with a minimum of 3 years of mortgage origination experience preferred.