2nd Shift Client Service Specialist

A new opportunity has emerged for a Client Service Specialist. This full-time position with amazing benefits could be yours! We are in search of a dedicated individual to join a phenomenal team and contribute to their commitment to excellent customer service. If you are ready to work with great people and great customers this is your chance.

salary: $41,000 - $43,000 per year
shift: Second
work hours: 4 PM - 12 AM
education: High School

Responsibilities

Responsibilities:

• Serve as the primary point of contact for clients.
• Respond to customer orders and general inquiries.
• Address and resolve invoice questions and client complaints.
• Identify the root cause of issues related to orders, delivery dates, or service.
• Propose and implement the best solutions to problems.
• Conduct diligent follow-up to ensure satisfactory resolution.

Qualifications and Skills:

• High School Diploma or GED required.
• 0-2 years of experience as an assembly line lead is a potential plus.
• Client service experience is highly valued.
• Exceptional client service and problem-solving abilities.
• A focus on quality and working knowledge of freight forwarding.
• Proficient documentation and active listening skills.
• Capacity to resolve conflict and effectively multi-task.

Physical Requirements:

• May involve extended periods of sitting or standing.
• Use of standard office equipment.

Benefits:

• 136 hours of annual Paid Time Off (for sick leave or personal time).
• Excellent medical, dental, and vision benefits.
• Tuition reimbursement program for job-related education.
• Referral bonuses.
• Employee recognition and rewards program.
• Paid volunteer time for community engagement.
• Wellness incentives and employee discounts.

The essential functions of this role include:

working in a smoke free environment

wearing steel toe shoes

Skills

Client Service

Basic Software Skills

Verbal Communication

Confidentiality

Responsiveness

Follow-up

Active Listening

Telephone Etiquette

Customer Service

Basic Computer Skills

Written Communication

Qualifications

Years of experience: 2 years

Experience level: Entry Level

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact ....

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.