Branch Operations & Customer Service Supervisor

Job #: 206024

Title: Branch Operations & Customer Service Supervisor

Location: Manitowoc

Salary Range: $28.00

Description:

Position Summary

We are seeking a motivated and customer-focused professional to lead daily branch operations while supervising and supporting frontline staff. This role combines leadership, customer service, sales support, and operational oversight to ensure exceptional customer experience and efficient branch performance.

Key Responsibilities

Lead, coach, and support frontline employees, including scheduling, training, and performance management

Deliver exceptional customer service and resolve customer concerns professionally

Assist customers with transactions, account services, and product recommendations

Promote bank products and services based on customer needs

Support daily branch operations, including cash handling, audits, compliance, and security procedures

Maintain accurate records and complete administrative tasks in a timely manner

Foster a positive, team-oriented work environment

Ensure adherence to company policies, procedures, and regulatory requirements

#Manitowoc1

Requirements:

Banking, retail banking, or financial services experience preferred

Previous leadership or supervisory experience preferred

Strong customer service and communication skills

Ability to multitask and work in a fast-paced environment

Strong organizational and problem-solving abilities

Proficiency with Microsoft Office and general computer systems

Knowledge of banking products and services preferred

Skills & Competencies

Leadership and team development

Customer-focused mindset

Strong attention to detail and accuracy

Conflict resolution and decision-making

Operational and compliance awareness

Professionalism and accountability

If you are interested, apply online at www.flexstaff.com or send your resume to ....

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