Personal Banker - Clinton Commons Banking Center

The Commercial & Savings Bank (CSB) has been an independent community bank for 145 years, with 17 locations across Holmes, Medina, Stark, Tuscarawas, and Wayne counties. CSB is recognized as a top employer in our region as a nine-year winner of the NorthCoast 99 award (www.northcoast99.org), which recognizes the 99 best employers for top talent in Northeast Ohio.

This full-time position is located on-site at our Clinton Commons Banking Center, located in Millersburg, Ohio. In addition to a competitive base wage, CSB offers a wide variety of employee benefits listed below.

Summary: This individual provides exceptional service to our customers and prospects, opens new accounts, processes loan activity, grows customer portfolios and strengthens community relations with the Banking Center.

Essential Functions: Essential duties and responsibilities include the following; however, other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Serve our customers in a professional and caring manner

• Adhere to CSB Customer Service & Retail Ready! Standards

• Follow CSB professional standards of dress and conduct

• Build rapport with customers by asking quality questions to help meet their needs

• Demonstrates a commitment to CSB's vision, mission, and core values and seeks to align one's behavior in such a way that gives these foundational principles the best chance at becoming a reality.

• Project a positive image of CSB

• Promote CSB by participating in community activities

• Represent CSB through professional and courteous conduct

• Execute service & sales initiatives to support growth in customer portfolios

• Utilize relationship banking principles during customer interaction

• Understand and have the ability to explain the features and benefits of all banking products and services

• Engage customers and prospects to gain an understanding of their individual banking needs and provide those services as determined

• Establish new deposit accounts according to Retail Services Handbook guidelines

• Guide and educate customers in setting up and maintaining all electronic banking services including online, mobile, and text banking

• Track new and closed accounts monthly and report findings to Banking Center Manager

• Review the deposit account tickler and correct outstanding items

• Process account maintenance as requested by customers following established procedures as outlined in the Retail Services Handbook

• Complete new account customer engagement reviews and phone calls

• Develop relationships with CSB business partners including lenders, cash management, trust & brokerage officers

• Contact customers, businesses, and community and civic organizations to promote goodwill and generate new business

• In the absence of a CSR or Lead CSR, operate the teller line within CSB established guidelines for providing excellent customer service and maintaining a productive work space

• Complete customer transactions as outlined in the Retail Services Handbook while adhering to Bank-wide Policies and Procedures

• Maintain cash drawer within acceptable limits as outlined in Bank-wide Policies and Procedures

• Balance cash drawer at end of every banking day

• Assist customers in accessing safe deposit boxes

• Provide customer referrals to bank personnel as appropriate

• Scan proof work to Deposit Operations throughout each day

• Perform end of day duties as needed, such as utilities and cash advance item reconciliation

• Assist Banking Center Manager in the achievement of banking center goals

• Support Banking Center Manager in developing growth strategies

• Analyze monthly deposit account results and work with staff to achieve banking center goals

• Assist with the planning and execution of regularly scheduled staff meetings

• Assist in opening and closing the Banking Center

• Decision NSF accounts during an absence of the Banking Center Manager

• Process lending activity within the banking center

• Accept applications

• Examine, process and decision loans within specified limits

• Demonstrates a commitment to CSB's vision, mission, and core values and seeks to align one's behavior in such a way that gives these foundational principles the best chance at becoming a reality.

Education and/or Experience: High school diploma or general education degree (GED); or one or more years related experience and/or training; or equivalent combination of education and experience.

Summary of Employee Benefits:

• Competitive base wage
• Incentive compensation and profit sharing
• Comprehensive benefits including medical, dental, vision, short- and long-term disability, and group life insurance - (plan and/or benefits eligibility requirements apply)
• Paid time off for vacation, illness, bereavement, and jury duty
• 401(k) with an employer match and on-site advisers
• Employee Assistant Program (EAP) with free access to mental health resources
• Comprehensive wellness program with financial incentives to promote a healthy lifestyle
• Training and professional development opportunities to help you reach your long-term goals
• Paid holidays available immediately upon hire
• Volunteerism opportunities to give back to our local communities

The Commercial & Savings Bank is an Equal Opportunity Employer.