Product Analyst / Business Process Analyst

• Experience Level: 6+ years as a Product Analyst or equivalent experience.
• Role Summary: Overview Product Analyst supporting Business Process Analysis, vendor coordination, testing, and data-driven problem solving for Multifamily Loan Servicing.
• Focus Areas: Understanding complex processes, analyzing system behavior, writing requirements, developing test cases, executing data investigations, and supporting production issues.
• Key Strengths: Asking clarifying questions, synthesizing complexity, precise documentation, SQL-based analysis, and cross-functional collaboration.
• Domain Knowledge: Multifamily Loan Servicing preferred but not required.

Key Responsibilities:

• Product & Process Analysis: Process Analysis Analyze Complex Multifamily Business Processes, system interactions, and data flows.
• Critical Thinking: Ask clarifying questions to uncover nuances and ensure accurate understanding.
• Dependency Mapping: Document process, system, and data dependencies across functional areas.
• Problem Breakdown: Decompose ambiguous or complex challenges into clear, actionable components.
• Requirements & Documentation: Requirements Writing Produce detailed business requirements, user stories, and functional specifications.
• Documentation: Depth Capture edge cases, data conditions, dependencies, and downstream impacts.
• Process Mapping: Create workflow diagrams using Visio or equivalent.
• Clarity & Accuracy: Ensure documentation is clear for business, technical, and vendor teams.
• Data Analysis & SQL: SQL Queries Write and run SQL queries for data validation, relationship analysis, and issue investigation.
• Data Validation: Support data mapping, data condition analysis, and scenario reconstruction.
• Insights Translation: Convert data findings into actionable recommendations across requirements, testing, and production support.
• Testing & Quality Assurance: Test Case Development Write detailed test cases and acceptance criteria based on requirements.
• Execution & Defects: Execute tests, document outcomes, and track defects through resolution. SIT, UAT, or E2E Support Partner with internal and vendor teams to validate system behavior and readiness.
• Quality Ownership: Ensure delivered product enhancements align with expected business outcomes. Vendor Collaboration (Moderate Interaction) Requirements Clarification Work with vendors to discuss requirements, data flows, and functional behavior.
• Deliverable Review: Validate vendor deliverables for completeness and alignment with expectations. Readiness Support Assist in vendor readiness and rollout activities as needed.
• Issue Investigation: Engage vendor teams during production issue triage and resolution.
• Production Support Issue: Triage Investigate production issues using SQL, logs, and scenario reconstruction.
• Root Cause Analysis: Collaborate with technology and vendor teams to identify issues and corrective actions. Release Support Participate in release validation and post deployment checks.
• Controls Alignment: Ensure operational and compliance-related controls remain intact.

Required Qualifications:

• Experience: 6+ years of Product Analysis or Business Analysis experience in complex operational or technical domains.
• Analytical Skills: Strong ability to break down complex topics, identify dependencies, and ask insightful questions.
• Requirements Expertise: Proven experience writing high-quality functional specifications, user stories, and test cases.
• SQL Skills: Ability to write SQL queries for data analysis and issue investigation.
• Technical Collaboration: Able to understand system logic sufficiently to work effectively with technical teams (no coding required).
• Agile Experience: Familiarity with Agile methodologies and workflows.
• Communication: Strong written and verbal communication skills for cross-functional engagement. Confidentiality Must adhere to confidentiality requirements; background check follows standard onboarding.

Preferred Qualifications:

• Industry Knowledge: Familiarity with Multifamily Loan Servicing (nice to have).
• Vendor Experience: Working with technology vendors or TSPs on moderately complex implementations.
• Tools: Familiarity with Apptio Target Process, Jira SaaS, Visio, and similar workflow tools.
• AI Tools: Comfortable using Copilot, ChatGPT, or equivalent generative AI tools for documentation, analysis, and workflow acceleration.
• Tools & Technologies: Must Know SQL, Visio (or similar), AI tools (Copilot, ChatGPT).
• Familiar with Apptio Target Process, Jira SaaS.
• Understanding Needed General comprehension of system behavior and data flows (coding NOT required).
• Workload Mix Analysis, SQL investigation, testing, and production support - proportions vary based on active work.
• Vendor Interaction Moderate vendor collaboration expected.