Accounts Receivable Specialist

EMMANUEL UNIVERSITY JOB DESCRIPTION

A. Title

Accounts Receivable Specialist

B. Job Summary

The Accounts Receivable Specialist is responsible for collections of outstanding accounts receivable from current and former students, reducing accounts receivable delinquency, providing customer service, and assisting with any ongoing duties of the Accounting Services Department.

C. Accountability

The Accounts Receivable Specialist is accountable to the Director of Accounting Services.

D. Qualifications

Experience with collections and receivables is preferred. Training and experience with accounting and computer spreadsheets are required.

E. Essential Job Functions

1. Excellent writing skills
2. Excellent oral communication skills
3. Efficiency in computer applications (Microsoft Office, Excel, etc.)
4. Ability to read, understand, and apply instructions
5. Hear and understand telephone conversations
6. Ability to coordinate different tasks simultaneously

F. Duties

1. Review outstanding student accounts receivable daily
2. Provide customer service to students and parents
3. Work with Student Accounts Specialist to identify reasons for outstanding indebtedness and work with other departments as needed to ensure all requirements have been satisfied
4. Prepare and distribute invoices for outstanding accounts per approved schedule
5. Collect customer payments in accordance with payment due dates
6. Contact customers via phone calls, emails, and/or directly to collect payments or make payment arrangements
7. Monitor payment plans to ensure balances are reasonable and payments are received in a timely manner
8. Contact customers when scheduled payments are missed in order to pre-empt plan default
9. Prepare and distribute invoices and collection letters for delinquent accounts per approved schedule
10. Place delinquent accounts with outside collections agency as authorized
11. Maintain files and records for collections and receivables
12. Reconcile monthly bank statements to general ledger
13. Assist Payroll Officer by processing work-study applications and job placements, preparing contracts, gathering hiring documents, and maintaining files
14. Assist accounting services department personnel with other tasks as needed

G. Compensation and Benefits

The Accounts Receivable Specialist is paid on an hourly basis at the rate established by Emmanuel University. The policies concerning compensation and benefits are explained in detail in the Employee Handbook.

H. Amendment

Neither this job description nor the Emmanuel University Employee Handbook should be considered employee contracts. Nothing in this position description restricts the supervisor’s right to assign or reassign duties and responsibilities to this job at any time.

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