Program Manager, Coldwell Banker Operations- US Based Remote

The **Program Manager, Operations** is responsible for overseeing the Coldwell Banker national Referral Rewards program, in addition to supporting both recurring and ad-hoc initiatives. This position acts as the primary contact for Referral Rewards submissions from agents and Broker/Owners across more than 240 affiliates. We are looking for an individual who is highly organized and detail-oriented, capable of effectively prioritizing multiple tasks. The ideal candidate will possess a demonstrated ability to solve problems creatively and excel in collaborating and communicating with cross-functional teams. This role reports directly to the Director of Affiliate Operations. This role is 100% remote. The Ideal candidate will reside in the Eastern time zone; however, we will consider candidates in other locations. **RESPONSIBLITES:** Referral Rewards Management + Manage daily referral rewards submissions and process eligibility for over 240 nationwide brand affiliates. + Work closely with brokers and recruiters on referral submissions, assuring submissions are processed appropriately and in a timely manner. Serve as the first-line resource for referral status updates and process questions. + Collaborate with marketing to develop promotional materials for the program. Recurring & Ad-Hoc Operational Support: + Collaborate with the operations team to ensure timely planning and execution of operational initiatives. + Identify communication needs and help create promotional materials. + Collaborate with involved departments, including Communications, Field Services, Marketing, and Sales, to ensure smooth rollouts and integrations. + Assist with program or product rollouts to affiliates **QUALIFICATIONS:** + Minimum of 2+ years of experience in Customer Service or relevant work experience. + Demonstrated ability to manage a project from start to finish with varying degrees of complexity. + Ability to work independently while effectively communicating and collaborating with cross-functional groups. + Strong attention to detail, and excellent communication skills. + Ability to work well under various time-sensitive situations. + Tech-Savvy with proficiency in Canva, PowerPoint, Excel, Microsoft Office, and Google Suite preferred + Highly organized, detail-oriented, and deadline-driven with ability to solve problems creatively while prioritizing multiple tasks. **Anywhere is proud to offer a comprehensive benefits package to our employees including:** + Medical, Dental, Vision, Short-term and Long-term disability benefits, AD&D + 401(k) savings plan with company match + Paid Time Off to Include Holidays , Vacation Time, and Sick Time + Paid Family & Paternity Leave + Life Insurance + Business Travel Accident Insurance + All employees receive access to LinkedIn Learning + Tuition reimbursement for approved programs + Employee Referral Program + Adoption Assistance Program + Employee Assistance Program + Health and Wellness Program and Incentives + Employee Discounts + Employee Resource Groups Coldwell Banker ( is one of the world's leading brands for the sale of million-dollar-plus homes and one of the largest residential real estate brokerage franchisors, with approximately 2,800 franchise and company owned offices and over 99,000 independent sales associates in the United States, Canada and 40 other countries. Coldwell Banker is a subsidiary of Anywhere Real Estate Inc. Anywhere Real Estate Inc. ( (NYSE: HOUS) is on a mission to empower everyone's next move. Home to some of the most recognized brands in real estateBetter Homes and Gardens Real Estate ( ,Century 21 ( ,Coldwell Banker ( ,Coldwell Banker Commercial ( ,Corcoran ( ,ERA ( , andSotheby's International Realty ( The Anywhere portfolio includes franchise and brokerage operations as well as national title, settlement, and relocation companies and nationally scaled mortgage origination and underwriting joint ventures. Supporting approximately 1.5 million home transactions in 2021, Anywhere is focused on simplifying, digitizing and integrating the real estate transaction for all consumers, no matter where they may be in their home buying and selling journey. With innovative products and technology, Anywhere fuels the productivity of its approximately 196,200 independent sales agents in the US and approximately 136,400 independent sales agents in 118 other countries and territories. **At Anywhere Real Estate, diversity fuels success - for our company, for our employees, and for our industry.** We strive to be a top destination for diverse talent, committed to creating a culture of belonging that empowers everyone's next move. **We pursue talent** - strategic thinkers who are eager to always find a better way, relentlessly focus on talent, obsess about growth, and achieve exceptional results. **We value diversity** - respecting backgrounds, cultures, perspectives, and beliefs. We develop our diverse talent base - through increasing representation in executive key leadership roles with actions including mentorship programs and partnerships with real estate associations that promote diversity and inclusion. Read more about our company's diversity, equity, and inclusion efforts in our annual Corporate Social Responsibility Report ( . You'll find our commitment to diversity reflected in our achievements: + Recognized as one of the World's Most Ethical Companies since 2011. + Anywhere has also been designated a Great Place to Work since 2019. + Recognized by Fortune as one of America's Most Innovative Companies. + Honored by Forbes as one of the World's Best Employers for Diversity and Top Female Friendly Companies. With a diverse employee population, we know we will succeed together and move real estate to what's next. We hope you'll join us. EEO Statement: EOE including disability/veteran