Customer Service Associate - Bilingual Spanish - Hybrid

Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential, and create a legacy of remarkable transformation.

We believe that every candidate brings something special to the table, including you! So, even if you feel that youre close but not an exact match, we encourage you to apply.

Provide assistance and account management support for the Employee Benefits Department working closely with Producers or Senior Account Manager in processing all lines of employee benefits insurance in accordance with the objectives and procedures outlined by the Branch.

Position Details:

• Pay: $60K/yr
• Hours: M-F 7:30am - 9am start time
• Location: 21820 Burbank Blvd, Woodland Hills, CA
• Hybrid Schedule
• Benefits start day 1!

ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Support approximately 40-50 client accounts
• Provide and maintain service to clients, including claims assistance
• Support marketing and renewal proposals in a timely manner working with marketing department, Account Executive or Producer
• Maintain and be responsible for assigned Expiration Log/Renewal List
• Assist in the reconciliation of client accounts, if necessary
• Support with new client onboarding including preparation and reviewing of enrollment materials and documents
• Support Organization of and attend enrollment meetings and health fairs, as needed
• Input and amend client policy changes, coverage, premium and billing information into carrier portal, agency management system and keep client files current at all times
• Stay current with new products, systems, and legislative updates
• Must be available to attend offsite meetings with clients when needed
• Develop and maintain excellent relationships with our partners, carriers, and vendors
• Maintain excellent communication, attitude, and rapport internally and externally
• Maintain behavior that consistently reflects the best interest of the client and team
• Must have a valid CA drivers license with a good driving record

EXPERIENCE

• Prefer 2-3 years of experience in Employees Benefits, Healthcare, Human Resources or related field.
• Must be bilingual in Spanish

COMPETENCIES

• Microsoft Suite including Excel and PowerPoint is a Plus.
• Detail oriented
• Ability to work in a fast- paced environment and learn new computer software systems.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits youll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements and Pay Disclosure Statement

Inclusion and diversity (I&D) is a core part of our business, and its embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as protected characteristics) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.