Job ID: 236756335
Sea West CG Federal Credit Union ($360 million in assets) has a job opening for a Member Services Supervisor at our Alameda, CA location on Coast Guard Island. This position is responsible for supervising the member services and teller operations and staff to fulfill the Credit Union’s mission of providing exceptional banking services to our members.
Handles member service and teller activities and operational functions as delegated by the Service Center Manager.
Ensures compliance with applicable regulations, including the Bank Secrecy Act, and Credit Union policies and procedures.
Provides working leadership, guidance, and training to Member Service Representatives and Tellers and evaluates performance of assigned employees.
Maintains, controls, and secures vault cash, teller drawers, ATM, and negotiable instruments.
Ensures members and potential members consistently receive efficient, courteous, and professional service.
Opens new accounts including Certificates of Deposit and IRAs.
Interviews loan applicants and processes loan applications.
Cross-sells Credit Union products and services that will benefit the member.
Handles non-routine, complex member transactions.
Assists in monitoring and maintaining branch security.
Fills in for position vacancy or during peak periods.
Assumes limited responsibilities for the effective operation of the Service Center and staff in the absence of the Service Center Manager.
High School graduate or equivalent
Supervisory experience in a financial institution
Proficiency in Microsoft Office
Excellent customer service and communication skills
Excellent organizational and time management skills
Established in 1959, Sea West is a strong and secure not-for-profit credit union with $360 million in assets. We are dedicated to serving the financial needs of active military personnel and veterans. We are especially proud to serve members of the U.S. Coast Guard and their families.