Change Analyst Jobs in North Carolina

Job Title: Senior Operations Analyst - Charlotte, NC Company: Bank Of America Location: Charlotte, NC Description: The Operational Stability Management Operations Analyst is responsible for the oversight and real-time management of eleven business lines operating across 27 different Contact Centers within Customer Service & Support. Responsibilities include: • Proactive Monitoring of end-to-end processes for the entire Contact Center environment (inclusive of customer call volume, systems/applications, and telephony) • Performing regular site & system "Health Checks" to ensure overall environment is stable and operating as expected. • Contact Center application monitoring (Merlin, Lean, Tsys, Frontier, etc) reviewing for acceptable performance levels and taking action upon any degradation in service • Centralized ownership for communication, notification, and escalation of issues or problems impacting the customer, associate, or shareholder experience. • Reviewing and analyzing Contact Center performance to quantify and measure impacts and degradation to service as a result of any outages affecting technology, facilities or staffing.

Job Title: Operations Analyst - Securities- Charlotte, Monday-Friday 10am-6pm Company: Bank Of America Location: Charlotte, NC Description: Demonstrate higher standards of operational and service excellence in the daily processing of various funding transactions. Provide operational support to the business partners/trading desks concerning cash movements/funding requirements. Ensure adherence to department policies and procedures to promote/maintain operational controls and effectiveness, including daily general ledger and system balancing and resolution of reconciliation differences. Build effective relationships with business and support partners and actively support a team environment.