Change Analyst Jobs

Job Title: Senior Operations Analyst - Brea Company: Bank Of America Location: Brea, CA Description: Provide analysis, research and resolution of various customer issues/problems. Complaints may be escalated to the CEO and various executive, regulatory and customer advocacy agencies, such as the OCC (Office of the Comptroller of the Currency) and the BBB (Better Business Bureau). Provide resolution in a timely manner and in accordance to the guidelines of the Executive Customer Relations roles and responsibilities... Answer inbound telephone calls from customers who have escalated their concerns to the Office of the Chairman. Provide research and resolution to both phone and written complaints. Research and follow-up includes: telephone contact and writing letters/emails of explanation and apology. Supports and build relationships with Line of Business Partners. Share Voice of Customer feedback to identify coaching, training and development opportunities. Identify and recommend procedural enhancement opportunities.

Job Title: Senior Change Analyst - Servicing Initiative Governance Operations Specialist Company: Bank Of America Location: Jacksonville, FL Description: Members within the Operations and Quality Assurance team will become experts in both the new Initiative Governance Process, as well as the existing Bank of America ECMS process, so they may properly support the rest of the team in meeting their objectives. We will act as coach/mentors to both our internal teammates and external project partners to help ensure they are interpreting applicable processes correctly and properly following those processes to conduct their daily activities and/or projects. The team will be responsible for creating and delivering process related training, as well as conducting quality related exercises to ensure both the Governance Team and our Project Teams are best able to deliver higher quality project results. The Operations Specialist position will act as the glue that binds the team together. It is an extremely important role, largely supportive in nature, which will touch each sub-team of the Servicing Initiative Governance team. Tasks will be varied in nature and range from daily administrative related tasks (SharePoint updates, Status Reporting, Team Meeting Scheduling) to Quality (reviewing/analyzing reports to maintain metrics), Process Improvement (gathering feedback from the team and logging/tracking) and Training (translating materials into the Bank approved format and assisting the trainers with session scheduling). Daily duties may include the following: Translating interview notes to document current Initiative Governance team policies and procedures Reviewing/Maintaining Initiative Governance Team and Client Training Coordinating and/or Conducting the Monthly Initiative Governance Q&A Call Monitoring/Maintaining the Initiative Governance Q&A Mailbox Coordinating LiveMeeting training sessions, as well as instructor-led training in multiple cities Updating/Maintaining the team's SharePoint and Discovery sites Coordinating team All Hands, Sub-Team, Face-to-Face and other meetings. Reviewing/Maintaining the Initiative Governance Team Plan, Team Orientation Manual and Team Handbooks. Producing various reports (team status, training metrics, process improvement suggestions, quality issues, etc.) Reviewing team related deliverables for efficacy and accuracy Analyzing team issues logs to help determine process improvements

Job Title: Operations Analyst Derivatives: Chicago, IL Company: Bank Of America Location: Chicago, IL Description: Following established written procedures and guidelines, provides technical and analytical support in a Derivatives, treasury, or GCIB support operations function e.g. , clearance settlement, trade processing or specialty Derivatives area for one or more Derivatives product areas. Using established techniques, analyzes and resolves a wide variety of moderately complex Derivatives operations problems and initiatives including transactions that require special handling and or exception handling. Participates in the introduction of new operational initiatives, products services, and procedural, systems or hardware solutions to improve operational efficiency. P rovides statistical analysis and reporting. May provide technical assistance and guidance to less experienced staff in resolving complex Derivatives transactions and operational problems. Associates in this position will either typically possess a college degree, analytic and systems skills, basic knowledge of finance and have good communication skills; or will have worked within the Operations area for several years and have acquired an understanding of the process. Requires working knowledge of Derivatives operations functional product area processes and implication on other business groups within the Derivatives operations functions. Exercises judgment within predefined practices and procedures and work may be subject to the review of a Team Lead or Manager.

Job Title: 3rd shift Service Delivery Operations Analyst, Tuesday-Saturday 12am ET - 9am ET Company: Bank Of America Location: Charlotte, NC Description: Responsible for the day to day support monitoring system performance, file monitoring for BA Direct/CashPro, and platform release validation as well as other duties to be defined. Possibility of oncall coverage. Responsible for completing maintenance activities as needed. The production environment requires an associate to be flexible, take initiative, work well under pressure, and adapt to rapid changes. Initiate alternatives to improve operations efficiency. May provide training to associates on new and complex initiatives. Thorough understanding of the business unit's operations processes and implications on other groups.

Job Title: Senior Change Analyst Company: Bank Of America Location: Charlotte, NC Description: Works under regular supervision to support projects relating to corporate change initiatives impacting multiple business units, product lines, or business processes. Projects may require cross-divisional coordination, communication, influence and negotiation. Provides advanced analytical support for change initiatives through regular prescribed routines. Responsible for significant contributions to the design, development and completion of project deliverables. Responsible for timely completion of project deliverables. Works with project team members on all phases of initiatives. Typically up to 3 years of experience in change management. Works under regular supervision to support projects relating to corporate change initiatives impacting multiple business units, product lines, or business processes. Projects may require cross-divisional coordination, communication, influence and negotiation. Provides advanced analytical support for change initiatives through regular prescribed routines. Responsible for significant contributions to the design, development and completion of project deliverables. Responsible for timely completion of project deliverables. Works with project team members on all phases of initiatives.

Job Title: Operations Analyst Company: Aerotek Professional Services Location: San Antonio, TX Description: Operations Analyst We are seeking a Mortgage Operations Analyst for a financial institution in San Antonio, TX. The mortgage professionals will be required to enter data into the loan origination system, create and analyze documents, review final loan requirements, mortgage insurance and real estate property. Requirements-BA/BS (or equivalent experience)-1-3 years of analyst or equivalent experience-Must be familiar with a variety of data reporting, retrieval, and/or analysis tools.-Current or recent Banking operational analysis-Strong experience in Business Objects tools, Crystal reporting -Strong data modeling experience -Experience with SAS-Ability to manage and analyze large amounts of data -Proficient in SQL data retrieval languages -Understanding of the Banking business and financial conceptsPay rate is based on experience and qualified candidates must apply through this posting and be prepared to interview within 24 hours. Category: Production / Operations

Job Title: Senior Tax Operations Analyst, US Tax - Reporting and Withholding Company: UBS Investment Bank Location: Stamford, CT Description: Responsible for the US Tax Withholding and Reporting functions for the Investment Bank. Day-to-day operations include the following: Candidate must have a solid background in information reporting and withholding for both US and Non-Resident Aliens. Knowledgeable of documentation requirements for Domestic and Foreign clients. Responsible for the processing and oversight of all withholding payments. Responsible for the processing and oversight for all client tax reporting and e-filing to the IRS (using both proprietary and industry systems). Ensure accurate and timely reconciliations of tax reporting systems are performed to compliance standards. Ensure all exception reports are monitored and all breaks resolved to compliance standards. Responsible for the user testing, implementation, procedural documentation and ongoing maintenance for the new cost basis reporting requirements. Work closely with other Operations, IT, external vendors, and the businesses to implement required changes and process improvements, including participation in user testing to validate system enhancements. Provide support to the front office and to external clients for tax reporting and withholding related inquiries. Reduce risk as a liaison with the Tax Documentation team in order to resolve undocumented accounts; therefore, avoiding withholding. Manage special projects and change initiatives in coordination with the CBT & Risk Management team resulting from legislative changes and IRS regulations. Assist the Director with audit reviews and control of the overall reporting and withholding process for all UBS reporting groups. Requirements Four year bachelors degree or international equivalent Solid computer training, including proficiency in Microsoft Word, Excel, Access, and Powerpoint. Four years financial services industry experience in either Tax Operations or a Tax-Related function. Proven track record for leading and managing a team. Preferred Qualifications Strong Interpersonal Skills, including both written and verbal communication. Outstanding client service skills, willing to work with a team as well as in an individual/leadership capacity. Experience in the Information Reporting field. Our Offering UBS can offer you an environment geared towards performance, attractive career opportunities, and an open corporate culture that values and rewards the contribution of every individual. Take the next step Ready to take the next step? Apply now at www.ubs.com/careers . We look forward to hearing from you. Disclaimer / Policy Statements UBS is an equal opportunity employer. We respect and seek to empower each individual and the diverse cultures, perspectives, skills and experiences within our workforce. It starts with you If you are attracted to joining an organization where every individual's contribution counts and where your talent will impact on our future, please apply for this position. It starts with you.

Job Title: Operations Analyst - Newark, DE Company: Bank Of America Location: Newark, DE Description: Responsible for the day-to-day analysis, research and resolution of varied problems. Functions include administering defined procedures, analysis and report generation, and exception processing. Coordinates the implementation of products/services and operational solutions. May assist in designing, documenting, implementing, and monitoring of new products/services. Provides guidance to associates within own unit regarding procedural, technical and/or operational changes. Incumbents have full working knowledge of operations environment acquired through experience in an operations environment and on the job training. Individuals typically have 2 to 4 years of experience. The position is being offered by the credit card division of Bank of America. The position will support the credit claims operations - the department that supports cardholders that have a disagreement with transaction(s) that appear on their monthly statement. The position is responsible for producing reports and analysis to support associate pay incentives, the productivity rate and quality of the work performed by associates, along with providing data for forecasting differing volumes. Functions include analysis and report automation and generation. The analyst will interact with multiple databases and reporting systems throughout the bank. Responsibilities include working with department leaders to gather business requirements and translate them into solutions to meet the analytical and reporting needs of the department. Individuals typically have 2 to 4 years of experience.

Job Title: ChaseWorks Associate - Senior Operations Analyst (Temporary) - Special Loans - Florence, SC Company: Chase Location: Florence, SC Description: The Senior Operations Analyst provides solutions for information and operations needs as a result of new regulations, mergers, acquisitions, or software releases as well as providing support for existing business processes. The candidate will analyze information needs and restructure/convert processes by applying knowledge of business unit operations to the development and maintenance of computerized systems and processes. The candidate may be involved in project coordination, operations research and analysis, and act as user/system liaison for changes to business operations and systems. The work requires knowledge of the assigned business unit/function with specific knowledge of systems technology including advanced skills in SQL, development of applications using MS Access, VB coding, experience with data warehouses and related BI tools such as Cognos or Business Objects, and systems analysis and design. Prior experience with Mortgage Banking systems such as MSP preferred. Essential Job Functions: 1) Complete file opening activities; review incoming packages for completeness and respond to inquiries; order credit reports and loan documents; maintain tracking system. 2) Respond to escalated issues when necessary. 3) Build proficiency in all areas of job by attending meetings and training as required. Shift: Monday - Friday 8am - 5pm overtime as required This is a temporary position with the length of the assignment to be determined ChaseWorks offers temporary opportunities within JPMorganChase, provides flexible schedules, and an opportunity to work for a leading financial powerhouse. What does this mean for you? If you value flexible schedules, competitive salaries, top notch training and a fast paced exciting work environment, then consider ChaseWorks. We are looking for enthusiastic individuals who possess a commitment to superior customer service to join our growing teams. Qualifications: College degree in MIS or Computer Science, specialized training, or equivalent work experience 3+ years experience in detailed business analysis work Experience in working with Enterprise Level Data Warehouses and application-specific query and reporting tools such as Passport Expert technical skills, including MS Excel, MS Access, SQL, VB and/or VBA, and Data Analysis Ability to adjust to changing priorities while multitasking effectively Attention to detail and accuracy is required Ability to work with minimal supervision Strong written and verbal communication skills Strong problem solving, strategic planning and analytical skills Team and goal-oriented, possessing a high sense of urgency JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/D/V.

Job Title: HFA Operations Analyst Company: BNP Paribas Bank Location: King of Prussia, PA Description: BNP Paribas is a European leader in global banking and financial services and one of the four strongest banks in the world according to Standard Poors. Present across Europe through all its business lines, the Group has four domestic retail banking markets in France, Italy, Belgium and Luxembourg. It has one of the largest international networks with operations in 84 countries and 205,000 employees, including 162,500 in Europe, 15,600 in North America and 10,300 in Asia.POSITION DESCRIPTION: As part of Operations Team for BNP Paribas Financial Services, the analyst performs daily production on multiple hedge fund types including single hedge funds, fund of funds, and synthetic fund of funds. The client base includes global investment management firms servicing domiciles in the United States and Cayman Islands as well as other worldwide domiciles working congruently through the BNP Paribas Security Services network. The entities/structures serviced in the King Of Prussia location are LPs, LTDs, LLCs or similar, SPC/SPs, SPVs, Master Feeders arrangements, and managed accounts.NATURE AND SCOPE OF JOB RESPONSIBILITY-Daily Production-Confirming OTC Trades-Maintenance/Innovation of PlatformDaily Production Ensure data integrity for all data sources feeding the processing platform Reconciliation of Cash and Currency Balances with Prime Broker(s)/Custodian(s) Defining Instruments within the Security Master Position and Trade Reconciliation between the Investment Manager and the Prime Broker/Custodian Calculating Net Dealer Gain or Daily Profit and Loss from Trading Activity Instrument Specific Accruals Creating and Updating Fund Specific Fee Accruals Processing Subscriptions/Redemptions into/out of the vehicle Allocating daily gains/losses to investors of the fund Pricing/Valuation of Securities Generation of Daily Statements Presentation of Statements for Signoff from Senior Analyst Distribution of Daily Statements to ClientConfirming OTC Trades Analyst is responsible for confirming all trades executed by the BNPPFS FX Hedging Team with the Counterparty as well as confirming Cash Settlement of FX Trades with the Prime Broker and Counterparty. The will also be responsible for chasing and linking confirmations of OTC Derivatives executed by clientsMaintenance/Innovation of Platform Analyst is responsible for seeking out best practices for processing and valuation of instruments Create and submit specifications to development staff for projects assigned by supervisor Proactive support of Development Projects including daily interaction, follow up, and testing Continually review production process looking for automation opportunities