Customer Service Jobs

Job Title: Part-time Branch Customer Service Representative Company: HSBC Location: Rochester, NY Description: Other Locations: NY-Rochester Make the Right Move and join a winning team! Build your career with us. HSBC - North America is a part of HSBC Group, one of the largest banking and financial service organizations in the world. Our domestic strength and extensive global network provides our employees with the best of both worlds - the friendliness of a local organization and the resources of a worldwide network - for diverse experiences and challenging career opportunities.Processes and initiates various financial transactions for Company customers and assists branch office management in new business through referrals and meets established sales referral and promotional sales goals. Enhances Company image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations. Meet established sales referral and promotional sales goals Accept and process deposits, payments, checks for cashing and other transactions according to established procedures and performance standards. Ready workstation at start of shift; strike and balance cash and transactions at end of shift. Live and represent the brand; exemplify the five brand attributes of being perceptive, progressive, responsive, respectful and fair, both internally and externally. Enhance Company image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations; initiate referral of new business through customer contact and use of customer relationship management system. Complete other responsibilities, as assigned. Adhere to branch cash control and security requirements in control of cash and negotiable items. Adhere to established customer interaction standards for every transaction. Maintain current knowledge of Company products and services and applicable Federal regulations, including Bank Secrecy and Know Your Customer principles. Adhere strictly to compliance and operational risk controls in accordance with Company and regulatory standards, policies and practices; report control weaknesses, compliance breaches and operational loss events. Ensure compliance, operational risk controls in accordance with HSBC or regulatory standards and policies; and optimize relations with regulators by addressing any issues. Promote an environment that supports diversity and reflects the HSBC brand. Maintains HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators. RJG-2007

Job Title: Telephone Banker Houston, TX - Start Date: December 7th, 2009 (Bilingual Spanish strongly preferred) Company: J.P. Morgan Chase Location: Houston, TX Description: Bilingual Spanish strongly preferredTELEPHONE BANKERS thrive on being able to work in afast paced, evolving, high volume, and structured environment.The Best Telephone Bankers at CHASE have ALL of the following attributes…Energetic - Leads and energizes their PeersHungry for Outstanding Personal Success and Achievement - Always driving towards superior quality and results; looking to a higher future.Genuinely Empathetic and a People Person - Shows sincere concern for their customers needs, able to build rapport with each customer, and finds joy in providing outstanding service.Superior Communication Skills - Communicates courteously, professionally, and effectively in a variety of ways with a diverse audience, including use of good grammar.Listens carefully - Listens to fully understand; shows respect for the customer and the Bank.Flexible and Adaptable - Expects and embraces change.Detailed Multi-Tasker - Able to multitask in a fast paced environment.Creative Problem Solver - Takes ownership of issues; assesses customers needs and offers appropriate corresponding Bank products, and provides solutions.Computer Proficient - Familiar with Microsoft Office Programs, Internet, and basic office equipment.CHASE Bankers S.M.I.L.E. all day!Telephone Bankers SHOW their desire to help by serving as the telephone liaison of Chase Retail Banking. Each banker is responsible for responding to customer inquiries relating to deposits, financial transactions, and problem resolution. Our bankers MASTER their customer service skills by providing prompt and accurate answers, utilizing all available resources including bank computer software applications in a Windows environment. Bankers IDENTIFY and offer new opportunities and solutions by evaluating customers financial needs and focusing on how our company products can better serve their financial goals. As a banker, you will be LEARNING all the time; you will constantly be expanding your knowledge and skills to better serve our customers and prepare you to advance in your career. As a member of our team you will be confident, EFFICIENT, and accurate in all you do. With our help you will become fluent in CHASE products and practices, enabling you to go above and beyond in meeting the needs of our customers, AND providing you with tools to achieve your own career goals.Class Starting: December 7th, 2009 (Must be able to train full time M-F, 10:00a.m. - 6:45 p.m. for the first 5 weeks)Work Schedule: Full time -Any 5 of the 7 days of the week, after training is completed.Days off subject to change. This includes weekends that are required.Must be flexible to work any shift. Hourswill rangefrom 9:00 a.m. - 9:00 p.m.Worksite locatedis9900Katy Freeway, Houston, Texas 77055at the Gessner exit of theKaty Freeway.Whats in it for me?JPMorgan Chase offers a highly competitive starting salary plus the opportunity to earn more in company incentive programs. Eligible bankers have unlimited incentive earning potential. You will be included in our 401K program and company granted pension plan. All of our employees benefit from having accessibility to local and global discounts on shopping, dining, travel, cell phones, and financial services. CHASE employees and eligible family members are able to participate in our health benefit package within 30 to 90 days after their hire date. This package includes, but is not limited to Medical, Dental, Vision, and Prescription coverage.Why work for CHASE?JPMorgan Chase is a leading global financial services firm, operating in more than 50 countries, with assets of $1.1 trillion. We serve the needs of millions of customers around the world, including many of the worlds most prominent corporate, institutional, and governmental clients.JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/D/VTo be successful at CHASE you will need to have the following skills…Minimum 1 year customer service and sales experience (i.e. retail, cashiering, sales)PC proficiency including experience with Microsoft Office applications and the InternetExcellent oral and written communication skills, with a clear, distinct voiceSelf-starter with proven ability to work independentlyStrong listening and problem solving skillsAbility to quickly resolve customer problems utilizing various computer screens and written manualsAbility to professionally handle irate customersFlexibleand adaptableabout work schedules, whichwill include weekends.Ability to use a headset and to sit for long periods of time.High school Diploma or GED Equivalent

Job Title: Customer Service Representative Company: Fifth Third Bank Location: Mokena, IL Description: GENERAL FUNCTION: Provide excellent customer care to customers regarding daily transactions, addressing inquiries, and problem resolution, in accordance with Fifth Third Bank policies. Refer customers to the appropriate business partner for products and services uncovered during business interactions and/or conversations. ESSENTIAL DUTIES & RESPONSIBILITIES: Customer Service A. Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times. B. Have a developed rapport with the customer base, greet by/use name, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution, and display a caring attitude. C. Act with confidence by answering or finding the answers to customer questions and finding solutions to customer issues. D. Maintain a position of trust and responsibility by keeping all customer business confidential. E. Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times. Bank Operations/Transactions A. Perform daily office responsibilities, working with the Customer Services Manager, to maintain the efficient operation of the office. B. Maintain personally a balancing record that is in line with policy and have the ability to find and correct outages and to enlist help as needed for more difficult errors. C. Maintain knowledge of the bank policies and financial center procedures, and take responsibility to keep up to date on any changes. D. Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to the Customer Services Manager, or other management as necessary. E. Demonstrate sound judgment in decision making, abiding appropriately to established guidelines and procedures. Referrals A. Consistently meet or exceed sales referrals as set by management. B. Continuously increase knowledge and skills through self-motivation, formal education, seminars and in-house training. C. Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs. D. Initiate conversations to uncover customer needs and be capable of effectively referring customers to business partners for the selling and cross-selling bank products and services to customers, so that personal and Bank goals are consistently met and/or exceeded. SUPERVISORY RESPONSIBILITIES: N/A *Part time position with benefits.

Job Title: Banking Telephone Customer Service Representative - Part Time Company: Nassau Financial Federal Credit Union Location: Westbury, NY Description: Banking TelephoneCustomer Service Representative About the Company:Nassau Financial Federal Credit Union was originally chartered as the Nassau County Court House Employees Federal Credit Union on May 18, 1936. Over the years its charter was expanded to include other local government jurisdictions and entities in its field of membership and its name was changed to Nassau County Employees FCU in 1969 and eventually to Nassau County FCU in 1991. In 2004 we converted to a community charter, allowing us to serve anyone who lives, works, worships, volunteers or attends school in Nassau County and, in 2005, we therefore changed our name again to Nassau Financial Federal Credit Union. We have grown to over $250 million in assets, serving over 27,000 members in four locations with additional offices available through the shared service center network. Job Description: Call Center Customer Service Representative Provide assistance to members with regard to all Nassau Financial FCU loan and savings products. Ascertain members overall financial needs and counsel them for appropriate Nassau Financial FCU products. Essential Duties/Responsibilities: Responsible for answering questions, opening and processing new accounts for all existing share account and consumer loan products. Knowledge of and handling of payroll deduction requests. Handle requests in a professional, prompt and efficient manner. Effectively explain credit union products and services to customers. Cross-sell products and services when appropriate. Process account inquiries, address changes, closing accounts, and account maintenance requests as directed by members within credit union policies and procedures Reconcile all transactions on a daily basis to IT system. Refer member contact to appropriate Department Manager, Supervisor or Senior Customer Service Representative if unable to assist member. Remain current on changes within the legal, regulatory, economic, competitive and technology environments which may affect share and consumer lending program. Responsible for properly maintaining share and consumer loan information on computer and all follow-up paperwork. Conduct interviews to develop information concerning a customer's financial needs. Act on customer loan requests within designated lending authority. Refer loans for further review and approval by a Senior Customer Service Representative. Process member death claims, including the filing of share life insurance claims. RJG-2007

Job Title: Customer Service Representative Company: Fifth Third Bank Location: Woodridge, IL Description: GENERAL FUNCTION: Provide excellent customer care to customers regarding daily transactions, addressing inquiries, and problem resolution, in accordance with Fifth Third Bank policies. Refer customers to the appropriate business partner for products and services uncovered during business interactions and/or conversations. ESSENTIAL DUTIES & RESPONSIBILITIES: Customer Service A. Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times. B. Have a developed rapport with the customer base, greet by/use name, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution, and display a caring attitude. C. Act with confidence by answering or finding the answers to customer questions and finding solutions to customer issues. D. Maintain a position of trust and responsibility by keeping all customer business confidential. E. Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times. Bank Operations/Transactions A. Perform daily office responsibilities, working with the Customer Services Manager, to maintain the efficient operation of the office. B. Maintain personally a balancing record that is in line with policy and have the ability to find and correct outages and to enlist help as needed for more difficult errors. C. Maintain knowledge of the bank policies and financial center procedures, and take responsibility to keep up to date on any changes. D. Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to the Customer Services Manager, or other management as necessary. E. Demonstrate sound judgment in decision making, abiding appropriately to established guidelines and procedures. Referrals A. Consistently meet or exceed sales referrals as set by management. B. Continuously increase knowledge and skills through self-motivation, formal education, seminars and in-house training. C. Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs. D. Initiate conversations to uncover customer needs and be capable of effectively referring customers to business partners for the selling and cross-selling bank products and services to customers, so that personal and Bank goals are consistently met and/or exceeded. SUPERVISORY RESPONSIBILITIES: N/A Experience MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: Work involves extensive cash handling, which requires ability to perform advanced math functions. Work involves contact with the public, necessitating the ability to present a professional image. Must have the ability to interact comfortably and confidently with the public and demonstrate the initiative to initiate dialogue. Work requires the ability to properly read and write well enough to communicate in both oral and written form. Position requires knowledge of retail policies and procedures in order to perform the essential duties. Work requires the ability to take initiative and utilize sound judgment in decision-making and diplomacy and tact in problem resolution. Must be able to work in a team environment with the ability to interact well, and in a positive manner, with co-workers and management. Need to have flexibility in scheduling.

Job Title: Customer Service Representative Company: Sterling Savings Bank Location: Hillsboro, OR Description: function SendResume() Requisition Number 09-0350 Post Date 10/20/2009 Title Customer Service Representative Part Time Yes City Hillsboro State OR Description Customer Service Representatives (CSR) are responsible for performing teller functions by processing transactions efficiently and accurately while providing the customer with an exceptional customer experience. A CSR builds customer confidence, trust and loyalty through courtesy and professionalism, including addressing customers by name. Identifies customer needs, offers and refers personal and business financial products to customers. Provides basic sales and service functions, and performs teller functions. Essential Duties: . Responsible for establishing, retaining and deepening relationships with existing and new customers in the community to achieve branch sales goals and provide "Hometown Helpful" service. . Responsible for listening to customer needs, offering the right solutions, addressing questions/objections, making referrals for new accounts, CD's, loans, investments, credit cards, etc. . Responsible for responding to customer inquiries, resolving issues, and recognizing cross sales opportunities. Educates customers on alternative channels that provide service. . Identify and refer clients to other Sterling Savings Bank financial products, services and subsidiaries. . Perform banking services for customers including processing transactions accurately and efficiently to build rapport, customer confidence and trust. . Responsible for following and adhering to all operational and security policies and procedures, including compliance and privacy policies and procedures to maintain customer confidentiality and information protection. . Responsible for achieving referral goals and understand how these contribute to branch success. . Perform security and maintenance of proper cash requirements in teller drawers, adheres to authority limits, and balances teller drawer/cash. . Maintain a professional, confidential and courteous manner while representing Sterling Savings Bank. Education: Preferred - High School Diploma or GED Skills and Knowledge: Work Experience: 0 - 1 year prior cash handling and customer service experience. Supervisory/ Management Experience: Not Applicable . Demonstrate the ability to effectively deal with all levels of customers in a professional, "Hometown Helpful" manner, utilizing strong customer service, interpersonal and listening skills. . Proven ability to refer bank products and services. Also refer using "needs-based" selling. . Proficient problem solving skills and the ability to adapt. . Ability to do basic math calculations and operate on-line terminals, keyboards and calculators. . Ability to maintain a friendly, courteous demeanor throughout the day. Must have the ability to maintain confidentiality. . Basic teller training course completion would be helpful. Environmental Demands: Ability to stand for long periods of time when providing customer service. Requires professional dress and attire. Length of working day can be unpredictable due to balancing. Exposed to potential hazard of robbery - receives detailed instruction to minimize risk. Must be available to work when branch is open, sometimes including weekends. **No recruiters, agencies, third-party agents, or consultants, please- only direct applications from candidates. All other inquiries must be directed to the Human Resources Department at Register to View .

Job Title: Bank Service Representative - PT Company: Amcore Location: Chicago, IL Description: Bank Service Representative - PT (20 hours per week)Tracking Code3634Job DescriptionDelivers quality financial services that meet the needs of customers as they relate to daily transactions involved with customers' accounts. Sells and cross-sells bank products and services as well as refers products and services of affiliate companies that meet the identified needs of both existing and new customers. Performs both teller and sales duties with greater emphasis on teller operations.This part-time position will work 20 hours per week.Required Skills* Customer focus, sales and service orientation* Strong interpersonal and effective communication skills* Able to navigate in a Microsoft Windows environmentRequired ExperienceEducation:High school diploma or equivalentExperience:1 year cash handling and customer service experienceCompany LocationLombard Office (ILLOM001)Job LocationLombard, IL, US.Position TypePart-Time

Job Title: Customer Service Representative Company: Farm Credit Location: Appleton, WI Description: About Us: GreenStone Farm Credit Services is a $5 billion financial services institution with 450 employees in 37 locations throughout Michigan and northeast Wisconsin. GreenStone provides short term and long term credit to our customers, as well as a variety of other products and services, such as crop insurance, life and disability insurance, accounting services, tax planning and preparation, and appraisals. Primary Responsibilities Provide general operational support, loan processing and loan documentation assistance. Builds customer relationships through product promotion and customer service. Assure that customer needs are met personally or through other team members. Providing first-class customer service to exceed customer expectations. Position Requirements: High School diploma, Associate’s degree preferred. Knowledge of financial principles and practices, credit processing and servicing activities. Knowledge of varied loan policies, procedures, and practices. Experience with loan processing, banking, and/or mortgage/title-work experience. Must demonstrate the ability to utilize computer technology and multiple software applications. Here's What We Can Offer You: -GreenStone has an outstanding Total Rewards package, which includes, but is not limited to: $12.84/hr - $15.72/hr + 5% incentive opportunity 15 vacation days, 12 sick days, and 10 paid holidays per year 401(k) + 9% match Medical, Dental, Vision, STD, LTD, Life/AD&D benefits, etc. Please visit the following link for additional benefit information: http://www.farmcreditfoundations.com/FoundationsBenefits/ $100/year Logo Wear allowance $400/year Computer Subsidy/Reimbursement Tuition Reimbursement ($3000 for BA, $4500 for MA, per year) *** Please include your salary requirements in your cover letter

Job Title: Customer Service Representative Company: Fifth Third Bank Location: Bay City, MI Description: GENERAL FUNCTION: Provide excellent customer care to customers regarding daily transactions, addressing inquiries, and problem resolution, in accordance with Fifth Third Bank policies. Refer customers to the appropriate business partner for products and services uncovered during business interactions and/or conversations. ESSENTIAL DUTIES & RESPONSIBILITIES: Customer Service A. Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times. B. Have a developed rapport with the customer base, greet by/use name, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution, and display a caring attitude. C. Act with confidence by answering or finding the answers to customer questions and finding solutions to customer issues. D. Maintain a position of trust and responsibility by keeping all customer business confidential. E. Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times. Bank Operations/Transactions A. Perform daily office responsibilities, working with the Customer Services Manager, to maintain the efficient operation of the office. B. Maintain personally a balancing record that is in line with policy and have the ability to find and correct outages and to enlist help as needed for more difficult errors. C. Maintain knowledge of the bank policies and financial center procedures, and take responsibility to keep up to date on any changes. D. Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to the Customer Services Manager, or other management as necessary. E. Demonstrate sound judgment in decision making, abiding appropriately to established guidelines and procedures. Referrals A. Consistently meet or exceed sales referrals as set by management. B. Continuously increase knowledge and skills through self-motivation, formal education, seminars and in-house training. C. Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs. D. Initiate conversations to uncover customer needs and be capable of effectively referring customers to business partners for the selling and cross-selling bank products and services to customers, so that personal and Bank goals are consistently met and/or exceeded. SUPERVISORY RESPONSIBILITIES: N/A Experience MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: Work involves extensive cash handling, which requires ability to perform advanced math functions. Work involves contact with the public, necessitating the ability to present a professional image. Must have the ability to interact comfortably and confidently with the public and demonstrate the initiative to initiate dialogue. Work requires the ability to properly read and write well enough to communicate in both oral and written form. Position requires knowledge of retail policies and procedures in order to perform the essential duties. Work requires the ability to take initiative and utilize sound judgment in decision-making and diplomacy and tact in problem resolution. Must be able to work in a team environment with the ability to interact well, and in a positive manner, with co-workers and management. Need to have flexibility in scheduling.

Job Title: Technician / Technologist Customer Service Representative - Medical Laboratory Company: LabCorp Location: Columbus, OH Description: Laboratory Corporation of America® Holdings (LabCorp), an S&P 500 company, is a pioneer in commercializing new diagnostic technologies and the first in its industry to embrace genomic testing. With annual revenues of $3.6 billion in 2006, more than 25,000 employees nationwide, and more than 220,000 clients, LabCorp offers clinical assays, ranging from routine blood analyses to HIV and genomic testing. LabCorp combines its expertise in innovative clinical testing technology with its Centers of Excellence: The Center for Molecular Biology and Pathology, National Genetics Institute, Inc., ViroMed Laboratories, Inc., The Center for Esoteric Testing, DIANON Systems, Inc., US LABS, and Esoterix. Our clients include physicians, government agencies, managed care organizations, hospitals, clinical labs, and pharmaceutical companies.BenefitsWith a career at LabCorp, you'll be connected to the lives of people worldwide. But we know, there is one life that is constantly on your mind - yours. That's why our benefits are designed to take care of the most important life essentials, so you don't have to. LabCorp's benefits program is designed to meet your personal needs by offering you choice and flexibility. Heathcare• Medical• Dental• Optical• Health Care Flexible Spending Accounts• Dependent Care Flexible Spending AccountsFinancial Security• Cash Balance Retirement Plan• Employees' Savings Plan (401K) with Company Match• Employee Stock Purchase Plan• Basic Life Insurance• Business Travel Accident Insurance• Dependent Life Insurance• Long-Term Disability Insurance• Optional Accidental Death and Personal Loss (AD&PL) Insurance• Optional Life• Short Term Disability Insurance• Specified Critical Illness Insurance• Whole Life InsuranceLife Balance Programs• Adoption Assistance Program• Auto and Homeowner's Insurance • Credit Union Membership• Employee Assistance Program• Legal Assistance Program• Health Management Programs• NextSteps? Lifestyle Improvement ProgramsCareer Development• EXcell Mentoring Partnership Program• LabCorp CBCS University• LabCorp Executive Development Program• Supervisor Development Training• Tuition Refund PlanCommunity Involvement• Matching Gift Program• Personal Leave Bank Donation• Volunteer ProgramTechnician / Technologist Customer Service Representative - Medical LaboratoryColumbus, OH Job Description : LabCorp is seeking an experienced MT or MLT for a technical Customer Service position. The ideal candidate is an MT or MLT that is interested in a service environment away from the bench. Acts as a technical reference within the Customer Service Department while functioning as a liaison between LabCorp and its accounts in response to inquiries. Will research and communicate with customers regarding laboratory issues in a service setting. This is an excellent full time 40 hour per week, 1st shift opportunity (based in Dublin, Ohio) which is scheduled Monday through Friday 10:30 AM - 7:00 PM and 8:00 AM - 4:30 PM every 4th Saturday. Overtime required. Job Requirements : This position requires a Medical Technician / Medical Technologist / MT / MLT degree or Bachelors degree in Biology w/1-3 years applicable experience. Customer service experience is a plus. Overtime required. Must pass keying test with 4,000 KSPH with 5% or better error rate. Job Title: Technician / Technologist Customer Service Representative - Medical Laboratory Location: Columbus, OH Status: Full Time, Employee Job Category: Laboratory Technical Requisition Number: 103712